Scheduling Coordinator

Job Description

Job Description

Role Summary

The Center Scheduler plays a vital role in ensuring smooth, timely, and coordinated patient care by managing both in-house and external medical appointments. Under the direction of the Program Manager, this position serves as a key point of coordination between patients, families, providers, and the care team. This is an excellent opportunity for a detail-oriented healthcare professional who enjoys organization, collaboration, and making a meaningful impact on patient access to care.

Duties

• Generate specialty referrals and schedule both in-house and external medical appointments.

• Prepare and provide all required documentation for medical and specialty appointments.

• Cancel or reschedule appointments as needed and notify patients and families promptly.

• Enter, track, and maintain all in-house and external appointments within the scheduling system.

• Complete and manage paperwork related to all medical appointments.

• Schedule and coordinate audiology, podiatry, dental, optometry, and other specialty referrals.

• Generate referral forms for visiting Primary Care Physicians (PCPs) and enter them into the scheduling system.

• Send completed appointment documentation to PCPs following patient visits.

• Obtain, track, and manage diagnostic requests and billing forms as required.

• Prepare podiatry-related forms for podiatry visits.

• Communicate clearly and professionally—both verbally and in writingw ith providers, patients, families, and team members.

• Update the scheduling system promptly to reflect appointment changes.

• Prepare and maintain monthly specialist calendars within practice management software.

• Provide coverage for other schedulers as needed.

• Contact facilities to obtain test results when not received in a timely manner.

• Prepare appointment-related paperwork for meals and transportation coordination.

• Coordinate appointment-related services, including transportation, meals, translation, and patient escorts.

• Perform all other reasonably related duties as assigned.

Required Qualifications

• Minimum of two (2) years of experience in a healthcare setting; experience working with elderly populations preferred.

• Knowledge of healthcare operations with demonstrated experience in medical scheduling and billing across diverse patient populations.

• Excellent written and verbal communication skills.

• Proficiency with computers and healthcare scheduling or practice management systems.

• Flexible, proactive, and willing to support all aspects of organizational operations.

• Bilingual in English and Cantonese, Mandarin, Vietnamese, or Spanish .

Desired Qualifications

• Experience working in a multi-specialty or community-based healthcare environment.

• Strong organizational skills with the ability to manage multiple priorities effectively.

• Experience coordinating ancillary services such as transportation, meals, or translation support.

Location: On-site