Senior Process Transformation Consultant - SCAN Temp

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the "12 Angry Seniors." Their mission continues to guide everything we do.

Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.

Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.

At SCAN, we believe scale should strengthen-not dilute-our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.

The Job

The Senior Process Transformation Consultant - SCAN Temp will lead high-impact initiatives that drive operational excellence across SCAN . This role plays a key role in assessing performance, improving key processes, and enhancing the overall efficiency across SCAN's core operational areas.

As a senior consultant, you will work closely with cross-functional leaders to identify and execute improvement strategies that align with SCAN's enterprise goals. You'll apply proven methodologies to drive transformational change, mentor teams, and build sustainable capabilities in continuous improvement across the organization.

This position will report to the Director of Operational Excellence.

You Will

• Lead enterprise-level and/or department-specific improvement initiatives that reduce inefficiencies, improve service delivery, and support regulatory compliance.

• Partner with operational leaders to evaluate business processes, identify pain points, prioritize initiatives, and propose solutions that enhance quality, efficiency, and member experience.

• Apply practical continuous improvement tools (Lean, root cause analysis, process redesign, workflow standardization etc.) to drive performance improvements in SCAN's key areas.

• Identify automation opportunities and partner with technical teams to implement AI-driven solutions that streamline operations and reduce manual effort that align with regulatory requirements.

• Own full lifecycle of high-visibility improvement projects, from scoping and stakeholder alignment through implementation and sustainability. Monitor progress and communicate progress project outcomes, KPIs, and ROI to leadership.

• Facilitate cross-functional workshops and improvement events (e.g., Kaizen) to gather insights, align teams, and develop collaborative solutions.

• Analyze operational performance and metrics to inform data driven decision-making and evaluate impact of improvements. Translate data into meaningful insights and visualizations that guide business leaders toward action

• Serve as a change agent, building continuous improvement capability across the organization through mentoring and coaching teams.

• Lead training and support adoption of improvement methodologies, tools, and best practices.

• Propose actionable recommendations and help facilitate the implementation of necessary changes.

• We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.

• Actively support the achievement of SCAN's Vision and Goals.

• Other duties as assigned.

Your Qualifications

• Bachelor's Degree or equivalent experience in Healthcare Administration, Business, Public Health, or a related field is required. Graduate or Advanced Degree or equivalent experience is preferred.

• PMP certification preferred.

• 7+ years of experience in health plan operations, process improvement or management consulting roles, with demonstrated success in leading cross functional initiatives.

• Leadership: Lead and inspire teams to achieve goals and drive organizational success.

• Decision Making and Problem Solving: Effective decision-making and problem-solving skills.

• Communication: Excellent written and verbal communication and interpersonal skills.

• Cross-Functional Coordination: Proven experience supporting cross-functional operational readiness for large-scale programs.

• Planning and Critical Thinking: Strong planning, critical thinking, and leadership skills.

• Initiative: Self-starter who can initiate and lead projects as well as navigate different environments.

• Microsoft Project skills. Proficiency with process mapping tools, change management methods, and data analysis software (e.g., Minitab, Power BI, Visio).

• Microsoft Office - Word, Excel, PowerPoint, Teams, Outlook, Access required at advanced level.

• Deep understanding of continuous improvement frameworks; formal Lean or Six Sigma training or certification (e.g., Green Belt or Black Belt) preferred.

• Experience integrating AI, machine learning, RPA, or other automation platforms into business processes.

• Skilled in evaluating and optimizing internal and intra-departmental processes to improve efficiency, effectiveness, and alignment with organizational objectives.

• Strong verbal and written communication, tailoring messages to diverse audiences at all levels.

• Adept at managing competing priorities and stakeholder expectations, with the ability to successfully juggle multiple initiatives in a dynamic, fast-paced environment.

• Demonstrated ability to work with all levels of staff, within and external to the organization to achieve shared goals and drive organizational success.

• Knowledge of managed care health insurance operations; strong experience in the healthcare payer industry and knowledge of Medicare.

• Strong ability to develop and maintain positive, productive relationships across business units, ensuring smooth communication and information exchange.

SCAN Temp

What's in it for you?

• This is a temporary opportunity for a limited period of time

• Base Wage Range: $51.06 to $73.90 per hour

• Work Mode: Mostly Remote

• Medical Benefits

• Paid Sick Time

• Excellent 401(k) Retirement Saving Plan

• Robust employee recognition program

• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)