Sr Business Systems Analyst

Sr Business Systems AnalystThe Senior Business Systems Analyst will be a member of NBCUniversal's Video Platform Software Engineering organization, concentrating on Ad Sales technology. The Senior Business Analyst is responsible for ensuring our Ad Sales business can perform their day-to-day activities utilizing our integrated systems. This role provides front-end user support, back-end monitoring and troubleshooting for a variety of systems which assist with functions such as sales, planning, pricing, campaign management, traffic/operations, creative, promotions, ad serving, delivery and billing.Responsibilities include:Taking ownership of all types of tickets from a queue to analyze and follow up on requests while meeting established SLA's.Working in a team setting with counterparts on solving issues at hand but also able to work solely while providing updates to stakeholders throughout the process.Understanding how issues impact the business and escalating critical issues when necessary.Documenting and following standard operating procedures for production troubleshooting and incident management.Leveraging AI tools to aid in issue resolution and documentation.Understanding system design to be able to guide others on complex business logic and troubleshoot calculation, integration, and backend data issues.Identifying and managing defects and working with vendors and engineering teams to resolve and implement solutions.Collaborating with varying teams to understand system functionality and architecture to solve issues, document in a knowledge base and gain an overall better understanding.Analyzing process and system issues and suggesting areas for improvement and solutions, such as automation opportunities.Determining alerts monitors and logging needed to identify problems before they occur help troubleshoot and prevent issues.Working occasional evenings during special events.Rotating weekend on call shifts for urgent issues and providing backup coverage as needed.Qualifications include:Minimum 5 years of experience working in an ad sales systemExperience with a unified ad business management platform (eg., Operative.One)Experience troubleshooting software, system integrations, and other technology issues.Experience with SQLExperience with customer interactions and maintaining positive relationshipsWillingness to have a flexible work schedule to meet operational and special event coverage needsPreferred qualifications:Bachelor's degree in Computer Science, Engineering, IT, IS, or similar technical discipline.Self-motivated and accountable, with a high level of commitment to responsibility.Excellent interpersonal, verbal, and written communication skills; ability to work across multiple groups.Experience with providing automated solutions (scripting, testing, RPA, etc.).Experience working with modern technology solutions (API's, data streams, microservices).Additional requirements:Fully Remote: This position has been designated as fully remote, meaning that the position is expected to be performed from a non-NBCUniversal worksite, most commonly an employee's residence. #LI-RemoteThis position is eligible for company-sponsored benefits, including medical, dental, and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. You can learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.Salary range: $85,000 - $105,000We are accepting applications for this position on an ongoing basis.