Referral Specialist

Clinical Receptionist

This is a temporary position to assist with managing work queues due to a backlog in a physician's office. The role involves working Monday through Friday from 8:00 AM to 5:30 PM.

Responsibilities

• Manage the referral work queue by reviewing referrals from PCPs or specialists, verifying insurance, contacting patients, and scheduling appointments.
• Handle prior authorization work queue for insurance approvals needed for imaging, procedures, and medications by submitting clinical documentation, following up with payers, and resolving denials.
• Oversee the scheduling work queue by managing appointment outreach, follow-up visits, wait-list management, and rescheduling canceled appointments.
• Address billing work queue by correcting claims, resolving insurance denials, and ensuring missing coding information is provided.
• Manage the patient balance work queue by reviewing lab or imaging results, following up on critical findings, and notifying patients as needed.
• Respond to patient message work queue by addressing portal messages, prescription refill requests, clinical questions, and administrative requests.

Essential Skills

• EPIC experience
• Administrative support skills
• Clerical skills
• Medical front desk experience
• Knowledge of medical terminology
• Customer service skills
• Patient registration experience
• Health care experience

Additional Skills & Qualifications

• Great interpersonal and communication skills
• Positive attitude
• Excellent attendance
• Ability to stay on task and handle a high workload

Work Environment

The role is based at a Spine Center, offering a nurturing environment with a focus on delivering exceptional medical care. The setting involves close collaboration with a multidisciplinary team and utilizes advanced and innovative technology.

Job Type & Location

This is a Contract position based out of New Haven, CT.

Pay and Benefits

The pay range for this position is $24.00 - $27.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in New Haven,CT.

Application Deadline

This position is anticipated to close on Aug 7, 2026.