Bilingual Agency Commissions Specialist

Job Title: Bilingual Agency Commissions Specialist

Industry: Insurance / Financial Operations

Location: Waco, TX

Assignment Type: Contract with potential for permanent conversion

Pay: $22.00-$24.00/hour

Work Schedule: Monday-Friday | 8:00 AM-5:00 PM | Hybrid Schedule (Remote Mondays & Fridays)

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About The Company:

Our client is a well-established organization within the insurance industry that supports a large nationwide network of agents. They are seeking an Agency Commissions Specialist to join their growing team and assist with commission processing, account administration, and agent support functions. This role offers extensive training and long-term career potential for individuals who enjoy working with data, financial information, and customer interactions.

Job Description:

The Agency Commissions Specialist is responsible for processing commission-related transactions, reviewing account activity, resolving payment inquiries, and supporting agents through various compensation and reporting matters. This position combines analytical, administrative, and customer service responsibilities in a fast-paced, high-volume environment.

Key Responsibilities:

• Serve as a primary point of contact for agents and external partners via phone, email, and written correspondence.
• Review commission-related reports, account activity, and payment records for accuracy and compliance.
• Process commission payments, account adjustments, data updates, and financial transactions.
• Analyze agent account balances and make informed decisions regarding transfers and payment distribution.
• Investigate and resolve inquiries related to compensation, earnings, account balances, and payment activity.
• Prepare and maintain documentation, desk procedures, and process guidelines to support business continuity.
• Complete data entry, auditing, reporting, and account review activities with a high level of accuracy.
• Respond to incoming calls within a shared team environment and provide timely customer support.
• Manage daily, weekly, monthly, quarterly, and annual deadlines while prioritizing multiple responsibilities.
• Collaborate with internal departments and external stakeholders to ensure efficient processing and issue resolution.

Qualifications:

• High school diploma or GED required.
• Must be fluent in Spanish and English.
• Minimum 2 years of experience in a detail-oriented administrative, financial, accounting, AP/AR, or operations-focused role.
• Strong analytical abilities with excellent attention to detail and problem-solving skills.
• Proficiency with Microsoft Office applications and the ability to quickly learn new systems and databases.
• Strong data entry and typing skills; prior experience working with large volumes of information preferred.
• Comfortable communicating with customers, partners, or clients by phone and email on a regular basis.
• Ability to balance numerical analysis with exceptional customer service and teamwork.
• Proven ability to manage competing priorities in a deadline-driven environment.

Additional Details:

• Hybrid work schedule with remote work available on Mondays and Fridays after training.
• Comprehensive training program lasting approximately six months.
• Overtime may be available but is not required.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, in accordance with applicable federal, state, and local laws. Reasonable accommodation is available for qualified individuals with disabilities upon request.