Server Assistant/Busser - Commission Row

Job Description

Job Description

Since 1997, Mike Cunningham, owner of Cunningham Restaurant Group (CRG), has created an array of unforgettable dining experiences for guests. From its humble beginnings in Brownsburg, Indiana to a growing tri-state restaurant group, CRG represents a steady beat of expansion and innovation fueled by a commitment to community impact. Our vision is reflected in forty restaurants…eighteen concepts… and sustainable, consistent growth.

Job Overview: As a server assistant, you will play an essential role in supporting our front-of-house team and ensuring a seamless dining experience for our guests. We are seeking individuals who are dedicated to providing exceptional service and are eager to contribute to the success of our fine-dining establishment. 

Key Responsibilities:

1. Table Maintenance:

• Prepare dining tables by setting up linens, flatware, glassware, and other items in accordance with established standards. 

• Continuously monitor tables for guest needs, promptly clearing empting dishes, and ensuring tables are impeccably set throughout the meal.

• Clear and reset tables promptly after guests depart, ensuring a clean and inviting dining area.

• Remove used dishes, glassware, and utensils from tables and transport them to the dishwashing area.

• Wipe down and sanitize tables, chairs, and condiment containers.

2. Assistance to Servers:

• Offer water and other complimentary items to guests, promptly refilling as needed.

• Assist servers in delivering food and beverages to guests’ tables, ensuring timely and synchronized service.

• Assist servers with refilling drinks, delivering food orders, and providing additional items to guests as needed.

• Communicate with servers to ensure tables are prepared for new guests.

3. Support to Kitchen Staff:

• Assist kitchen staff by transporting dishes from the kitchen to the dining area.

• Ensure that food orders are delivered to the correct tables.

4. Organization and Restocking:

• Keep the server station and busser station clean and well-organized.

• Restock items such as napkins, utensils, and condiments as needed.

• Empty trash receptacles and replace trash bags when necessary.

5. Guest Interaction:

• Interact with guests in a friendly and professional manner, responding to their requests and ensuring their needs are met.

• Help fulfill any special requests or accommodations for guests, such as arranging celebrations or dietary accommodations. 

• Address guest inquiries and concerns, escalating them to servers or management when necessary.

6. Cleaning and Maintenance:

• Assist with overall restaurant cleanliness, including sweeping and mopping floors, cleaning windows, and maintaining a tidy appearance.

• Report any maintenance or repair needs to the appropriate personnel.

Qualifications:

• Prior experience of assistant service staff is preferred. 

• Strong attention to detail and a commitment to cleanliness.

• Ability to work efficiently in a fast-paced environment.

• Excellent communication and teamwork skills.

• Willingness to take direction and work collaboratively with servers and kitchen staff.

• Physical stamina to stand, walk, and lift trays or bus tubs for extended periods.

Physical Requirements:

• Must be able to lift trays of dishes and bus tubs weighing up to 30 pounds.

• Ability to stand, walk, and carry out physical tasks for extended periods.

• Flexibility to work evenings, weekends, and holidays.

This position is classified as non-exempt under applicable wage and hour laws and is eligible for overtime compensation in accordance with applicable regulations.

CRG offers competitive compensation, including tips, and opportunities for advancement within our restaurants. If you are enthusiastic, dependable, and eager to contribute to t