Operations Manager - Integrator at Eagle Pipe Heating & Air

Job Description

Job Description

The Integrator / Operations Manager makes sure every department operates in line with the company's vision, goals, and core values. As the primary operational leader, you'll coordinate office, service, sales, and administrative functions while driving accountability, process improvement, and business performance. You'll own the execution of company initiatives, keep operations efficient, and support a culture of continuous improvement.

What you'll do

EOS Leadership & Strategic Execution

• Lead and facilitate weekly Level 10 meetings using the EOS framework
• Maintain company scorecards and ensure accurate KPI reporting
• Drive completion of quarterly Rocks and strategic initiatives
• Identify, discuss, and solve organizational issues affecting performance
• Keep company goals, priorities, and action items visible and on track
• Align all departments with the Vision/Traction plan and company objectives

Team Leadership & Accountability

• Manage, lead, and coach office and support staff
• Recruit, hire, onboard, train, and develop team members
• Conduct regular performance reviews and development planning
• Set clear expectations and accountability standards
• Build a culture of ownership, teamwork, and continuous improvement
• Attract, develop, and retain competent, committed people

Operations Management

• Coordinate office and field operations to maximize efficiency and customer satisfaction
• Monitor technician productivity, job completion rates, warranty work, and follow-up
• Oversee permit tracking, licensing compliance, and operational processes
• Serve as the first escalation point for customer concerns and operational issues
• Evaluate workflows and implement improvements to increase efficiency and profitability
• Develop and maintain standard operating procedures (SOPs)

ServiceTitan Administration & Data Management

• Serve as the primary ServiceTitan administrator
• Ensure proper use of ServiceTitan across all departments
• Monitor dashboards, reports, and KPIs to evaluate company performance
• Maintain data integrity and reporting accuracy
• Train and support office and field staff on the system
• Implement system improvements and best practices

AI & Technology Leadership

• Research, evaluate, and implement technology that improves operational efficiency
• Develop standards and procedures for AI-assisted communication and reporting
• Support team adoption of approved technology and automation tools
• Find opportunities to streamline processes through technology

Administrative & Financial Oversight

• Oversee office systems, equipment, and vendor relationships
• Ensure compliance with company policies, licensing requirements, and regulations
• Assist with budgeting, job costing review, and operational financial management
• Monitor operational spending and resource use
• Support gross margin and profitability goals through strong operational controls
• Take on special projects and other responsibilities as needed

Professional Standards

• Follow safety policies and procedures
• Uphold all standards of performance and the code of ethics
• Stay courteous with all customers and coworkers
• Keep company and employee information confidential
• Participate in all company-sponsored training

What you bring

• Strong leadership, coaching, and team development skills
• Experience leading cross-functional teams and owning organizational accountability
• Strong grasp of business operations, process management, and continuous improvement (home services a plus)
• Demonstrated leadership (LMA) and financial savvy, including basic accounting and job costing
• Proficiency with ServiceTitan or comparable field service software
• Proficiency in Microsoft Office and Google Workspace
• Experience using AI and technology tools to improve operations
• Excellent verbal, written, organizational, and interpersonal communication
• Ability to juggle multiple priorities and drive projects to completion
• High emotional intelligence and strong conflict-resolution skills
• Working knowledge of EOS principles preferred

Education & certifications

• High school diploma required
• Associate's or bachelor's degree in Business Administration, Operations Management, or a related field preferred
• ServiceTitan experience strongly preferred

Requirements

• Valid driver's license and clean driving record
• Ability to pass a background check and drug screen

Work environment & physical requirements

• General office environment
• Ability to stand, walk, bend, kneel, stoop, stretch, climb, twist, and reach
• Natural or corrected vision with normal depth perception

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