Help Desk Specialist

MANTECH seeks a motivated, career and customer-oriented  Help Desk Specialist  to join our Air Force / Space team at Nellis AFB .

The Computer User Support Specialist’s primary function is to support the United States Air Force’s 53rd Wing Technical Support Services (53rd WTSS) contract.

Responsibilities include, but are not limited to:

• Analytical Support: Provide analytical techniques and procedures in support of clients, systems, and networks. Consult with users to determine hardware, software, and system functionality.

• Network, User, and Systems Support: Identify, prioritize, and resolve reported issues, including creating network user accounts and configuring email.

• Helpdesk Support: Field user calls, determine the level of support required, and escalate/distribute calls to appropriate tiers (e.g., Tier 2, Tier 3).

• Troubleshooting: Provide support for account management, enterprise resources application, server administration, networking, and application issues.

• Software/Hardware Issue Resolution: Troubleshoot and resolve software, hardware, and communications issues related to supported computer workstation systems and applications.

• Security and Monitoring: Perform security patching, document corrective actions for issues, collect system audits, and continuously monitor systems, networks, and user operations.

• Hardware/Software Installation: Provide installation and testing of hardware and software.

Minimum Qualifications:  

• High School Diploma

• 2+ years direct/related experience

• Active / valid DoD 8140 IAT-II certification

• Demonstrated experience as a full-service IT support team member in a Windows AD environment.

• Experience working within an IT support team, contributing to and collaborating on daily support activities.

• Ability to resolve, contribute to, and provide solutions for IT needs, supporting SCIF and corporate IT operations.

Clearance Requirements:

• Must have a current/active TS/SCI

• Willingness to submit to a polygraph

Physical Requirements:

• The person in this position must be able to remain in a stationary position 50% of the time.

• Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.”

• Must be able to regularly lift up to 50 lbs