IT Support Analyst

About the Role Works as a team member with other IT Support staff on our end users with software, hardware, network issues and troubleshooting resolutions. Takes responsibility and is accountable for support tickets until completion and the client is satisfied with the level of service. Responds to users’ requests for information and assists in problem resolution; escalates to the appropriate IT support personnel in accordance with established help desk policies and standards. Snapshot of How You’ll Contribute to Our Team Ability to translate business needs into technology solutions. Ability to gather business requirements and translate to technology solutions. Ability to work independently as well as in a team environment. Demonstrated proficiency in working in a fast‑paced business. Possess excellent communication skills, both written and oral. Possess effective communication and analytical problem‑solving skills, for effective work with stakeholders. Who We’re Looking For High School Diploma or equivalent. Diploma/Certificate/Degree in Information Technology or related field preferred. Experience using Dynamics NAV and understanding of concepts in networking (LAN/WAN), Windows servers, Virtualization, VDI deployment, Active Directory. Demonstrated experience using Windows operating systems and Microsoft Word, Excel, Access, PowerPoint, Outlook, and Internet browsers (Chrome, Explorer, etc.). Knowledge of and ability to operate all hardware and software in use within the enterprise. Adept with current desktop deployment imaging technologies and concepts. Valid driver’s license and passport. Familiarity in use of Help Desk ticketing systems. Why Choose ICONIX? Base Rate: $28 - $33.50 per hour, DOE. Employee Incentive Plan (Annual Bonus). Generous vacation/paid time‑off allowance (15+ days per year starting and 12 paid holidays). Flexible health benefit plans (medical, dental, vision, ancillary). 401(k) plan with employer matching. Education assistance. Professional development. Scholarship program. Flexible work arrangements. Referral bonuses. Employee discount programs. Comprehensive employee assistance program. For eligible employees. #J-18808-Ljbffr