Product Support Department Lead

DITCH WITCH WEST – SPOKANE, WA

PRODUCT SUPPORT LEAD:

Are you a leader that enjoys challenges? Do you love leading a team to success? Are you looking to grow your career? If you answered yes to these questions, we want to hear from you! Ditch Witch West, the premier capital equipment dealer in the West, is seeking a highly motivated individual to lead and oversee the parts and service department operations in Spokane, WA. At Pape’, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance designed to support you and your family. Make a difference. Grow your career. Join the Pape’ Team!

WHAT YOU’LL DO:

As our Product Support Lead, you will oversee the daily business operations for the parts and service departments at the branch, and serve as the go-to contact for our customers to ensure we are providing an excellent experience. Every day you will lead the Product Support team to success, including prioritizing and scheduling work for Technicians, performing quotes for customers, processing customer orders, and more! To thrive in this role, you should have a winning attitude, enjoy working in a fast-paced team environment, and have a customer service mindset.

WHAT YOU NEED:

• 1 or more years of experience in a leadership role preferred.
• 2 years of experience in a dealership parts or service department.
• Technical knowledge of all makes of heavy equipment.
• Excellent customer service and communication skills.
• Proficiency in computer applications associated with manufacturer parts,

repair, and warranty.

COMPENSATION: $25-40/HR (DEPENDING ON EXPERIENCE)

WHY WORK FOR PAPE’:

• Competitive pay based on your skills, training, and experience level.
• Outstanding benefits including – 401(k) & Roth 401(k) Retirement Plans with

Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs. * Progressive Vacation Plans, Sick Leave & Paid Holidays – Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 40 hours of Sick Leave, and 7 paid holidays each year. Pape’ vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well. * Advancement – Pape’ is a dynamic, growth-oriented organization with a focus on promoting from within. * Stability and reputation — Pape’ is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape’ is known for their stability, honesty and integrity. * Equipment – Pape’ has the largest equipment inventory in the West and an unparalleled parts inventory! * Employee impact – Enjoy an open-door policy where your voice will be heard and your opinions will matter. * Training – You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills. THE PAPE’ GROUP MAINTAINS A DRUG-FREE WORKPLACE AND AS SUCH, REQUIRES CANDIDATES

TO SUCCESSFULLY PASS A PRE-EMPLOYMENT DRUG TEST.