Head of Branch

You Belong Here

People's Credit Union is built on the belief that members and employees should feel a sense of belonging. Based on our Core Values, we created that feeling by design to offer you a genuine sense of community where you are supported personally and professionally.


If you work here, you belong here.

Your Values Align With Ours

We hire employees whose core values match our own. We can train for competency, but if you're also genuine, trustworthy, earnest, empathetic, and resourceful, we want you on our team.

Your Voice Is Heard

Here, hierarchy doesn't drive impact - all voices are sought out, heard, and respected. We are listeners, then doers.

Your Team Makes You Stronger

Independent work is expected, but collaboration with compassionate accountability makes us all stronger. Working together, we all learn and grow.

Your Future Is Bright

We recognize that careers are not always straight lines. Professional development is a shared responsibility. We are committed to providing opportunities and resources to help you navigate your career paths and achieve your goals. Let's work together to foster growth and development in our organization.

What we offer
• Health and dental benefits through Blue Cross Blue Shield, plus vision benefits through VSP
• 401(k) and Roth plan with a competitive employer match
• Robust Wellness Program
• Employee Recognition Program
• Fun, food, and events

Position Summary

The Head of Branch is responsible for the successful operation, leadership, and daily oversight of the branch. This position drives the development of new business and new loan origination. Ensures delivery of an extraordinary member experience by managing the performance of a branch team through effective coaching, guidance, and training. This role is responsible for ensuring the branch is operationally sound and meets auditing requirements.

Essential Responsibilities and Accountabilities

Branch Management

• Oversees daily operations of the branch, directs, and implements Credit Union policies and procedures with respect to overall operations of assigned branch office.
• Serves in the capacity of a service and growth leader, building member relationships with existing and new members; provides coaching and assistance to the branch team to achieve assigned goals.
• Provides effective leadership by modeling the behaviors of excellent member service and creating a positive work environment through empowerment and fostering a culture of trust.
• Leads the development, hiring, coaching, and training of all assigned department employees, maintaining a highly engaged staff.
• Resolves product and service complaints by determining cause of the problem, selecting, and explaining the best solution, expediting correction/adjustment, and following up to ensure resolution.
• Ensures compliance with Credit Union policies, procedures, and regulatory guidelines. Works with auditors, members, and other senior/department managers as necessary to resolve any related compliance, legal, or member issues/complaints.
• Analyzes branch activity and makes recommendations for improvements in branch performance for member service and branch efficiencies, maintains superior member service standards.
• Supports the Credit Union's community involvement program through participation in activities as outlined; ensures appropriate staff level participation.
• Participates in local community organizations to aid in furthering business and member development. Represents the Credit Union at civic and industry functions and assumes a leadership role in the community.

Lending

• Monitors branch loan functions to achieve growth and strategic goals.
• Gathering of all pertinent documents, and other factors relevant to the underwriting of consumer loans and providing to centralized lending team.
• Will help to ensure a smooth transition from an active lending leader to centralized lending - partnering with our back-office colleagues to continue a high level of lending proficiency.
• Interviews consumer loan applicants to gather the required information for a credit application, explaining loan options, rates and terms and close loan on approval.

National Mortgage Licensing System (NMLS) Registration

• Apply for and successfully maintain NMLS registration.
• Completion of all assigned trainings per regulations set forth by SAFE Act.
• Completion of annual registration renewal process.

Employee Engagement & Staff Development

• Manages and supervises by motivating team members and serves as a coach and mentor by providing training, support, and guidance in order to build long lasting relationships.
• Effective management in maintaining a highly motivated, well-trained staff. Ensures all employees have appropriate training and development plans including the recommendation of appropriate external and internal training as necessary for staff development.
• Communicates organizational updates and initiatives to staff in a timely and effective manner.
• Maintains a positive leadership role with staff and works to achieve a cohesive team.
• Attends training and seminars, professional and vendor user groups, and conferences, etc. to remain current on industry standards and maintain ties with other industry professionals.
• Supports the Credit Union's Community Involvement Program through participation in activities as outlined; ensures appropriate staff level participation. Participates in local community organizations to aid in furthering business and member development.

Key Behavioral Competencies

Organization Process Thinking

Individuals effective at the competency can see the organization as connected and integrated systems and processes. They understand the general concepts of the organization and the business that it operates. They create and align processes as the business and organization changes and understand how a change in one area is connected to other areas in the organization. They are effective at using the interdependencies to create synergy within the organization.

Influence

Individuals effective at this competency are able to read people and situations to skillfully direct, persuade, and motivate others. They customize their communication to the audience and create trust by transparency, honesty, and dealing with all situations with competence and a sense of fairness.


Initiative

Individuals effective at this competency are able to take effective action without being directed. When they see a need or are given a goal, they take full ownership and act on it without waiting for someone to tell them what to do or how. They seek out guidance when needed so they are able to achieve goals. They make things happen.

Problem Solving and Decision Making

Individuals effective at this competency exhibit good judgment and sound logic. They are able to identify the problem at its core, determine solutions, and make decisions. They are able to identify the core issues by gathering relevant information and including the appropriate individuals and sources to highlight the issue as well as outline solutions. They are committed to solving the issue by making a decision based on the information and taking action.


Talent Development

Individuals effective at this competency are continuously assessing talent and succession planning. They are able to identify strengths and weaknesses, assess potential, and clearly address individuals' performance and potential with clear development goals, continuous coaching, identification of future roles, and delegation of appropriate development projects and assignments.

Knowledge and Skills

• At least five (5) years of progressive experience in a banking leadership role with experience in branch operations and lending. Thorough understanding of retail deposit and loan products, services, procedures, and related state and federal regulations required.
• A business-related college degree preferred or High School/GED certificate with equivalent experience.
• Proven excellence in member service and leadership skills.
• Excellent oral and written communication skills.
• Experience in Windows, Microsoft Office, and Loan Origination Systems.

ADA Requirements

Physical Requirements

• Perform primarily sedentary work with limited physical exertion and occasionally lifting cash box of up to 10 lbs. and coin bags up to 30 lbs. on occasion.
• Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator.
• Must be able to routinely perform work on computer for an average of 6-8 hours per day (including weekends).
• Must be able to work additional hours whenever required or requested by management.
• Must be capable of regular, reliable, and timely attendance.

Working Conditions

• Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

An Equal Opportunity Employer, including disability / veterans.