Automotive Technical Consultant

Job Description

Job Description

Company Description

About MSX International (MSXI)

For more than 30 years, MSX International (MSXI) has been a trusted partner to leading vehicle manufacturers, dealerships, and mobility organizations around the world. We help our clients improve business performance through innovative solutions in sales, service, repair optimization, compliance, and customer engagement.

Are You Ready for a New Opportunity?

Do you have an automotive technician background and enjoy solving complex vehicle issues? Are you known as the person everyone turns to when a difficult repair needs diagnosing? Are you ready to leave behind flat rate/ turning wrench? If so, we may have the perfect opportunity for you.

MSXI is expanding one of our automotive client programs and is seeking experienced automotive professionals to join our team as a Automotive Technical Consultant

In this role, you will work closely with dealership service departments, providing technical expertise, troubleshooting support, and process improvement recommendations to help ensure vehicles are repaired correctly the first time.

Key Responsibilities

• Diagnose and resolve complex vehicle technical concerns and escalations.
• Provide technical assistance both remotely and on-site at dealerships.
• Serve as a subject matter expert and lead technical discussions.
• Support recall campaigns and Required Service Updates (RSUs).
• Conduct dealership consultations regarding repair processes and documentation.
• Review repair orders and recommend best practices for quality and compliance.
• Analyze repair trends and identify opportunities to improve first-time fix rates.
• Collaborate with dealership personnel to improve customer satisfaction and service performance.
• Document case updates, findings, and recommendations using Microsoft Office tools.

Required

• High School Diploma or GED.
• 2+ years of automotive repair experience.
• Automotive dealership experience.
• Strong diagnostic and troubleshooting skills.
• Ability to travel locally within an assigned territory.
• Strong communication and customer service skills.
• Proficiency with Microsoft Excel, Word, and PowerPoint.
• Ability to work independently in a fast-paced environment.

Preferred

• Current or previous ASE Certification.
• Shop Foreman, Assistant Service Manager, or similar leadership experience.
• Field service or dealership management experience.
• Experience analyzing repair data and documenting technical cases.

What We Offer

• Comprehensive benefits package including:
  • Medical, Dental, and Vision Insurance
  • Prescription Drug Coverage
  • 401(k) Savings Plan
  • Health Savings Account (HSA)
  • Disability Insurance
  • Employee Discount Programs
• Benefits effective the first of the month following 30 days of employment.
• Monthly vehicle allowance.
• Paid holidays and vacation time.
• Hybrid work environment:
  • Approximately 3 days per week at dealerships
  • Approximately 2 days per week working from home
• Minimal to no weekend work.
• Opportunity to work with a global leader in the automotive industry.

Why Join MSXI?

If you are passionate about automotive technology, enjoy solving difficult vehicle concerns, and are looking for a role that combines technical expertise with a better work-life balance, we'd love to hear from you.

Apply today and help dealerships improve repair quality, customer satisfaction, and operational performance.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $80K to $103K based on current experience. 

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.