Customer Service

Position: Seasonal Customer Service Agent Department: Customer Service Employment Type: Seasonal/Temporary Reports To: Customer Service Leadership Position Summary The Seasonal Customer Service Agent provides exceptional customer service during the company’s peak season. Agents may support customers through inbound phone calls, live chat, email, and mail-order processing, depending on business needs and assigned responsibilities. The ideal candidate is dependable, professional, customer-focused, comfortable working in a fast-paced environment, and able to quickly learn about company products, systems, and procedures. Key Responsibilities Inbound Calling Answer inbound customer calls promptly and professionally. Assist customers with product questions, orders, payments, shipping, and generalinquiries. Enter and update customer orders accurately. Resolve customer concerns while following company policies. Identify opportunities to recommend additional products when appropriate. Document customer interactions accurately. Chat Support Respond to customer inquiries through live chat in a timely and professional manner. Manage multiple chat conversations while maintaining accuracy and quality. Assist with orders, product information, account questions, and general customerservice needs. Escalate issues that require leadership assistance. Email Support Respond to customer emails accurately and professionally. Research customer questions and provide appropriate resolutions. Process order-related requests and updates. Maintain appropriate response times and communication standards. Mail Order Processing Accurately enter orders received through the mail into the appropriate system. Verify customer information, products, quantities, pricing, payment information, andshipping details. Identify missing or unclear information and follow established procedures forresolution. Maintain confidentiality and accuracy when handling customer information andpayments. Provide friendly, professional, and knowledgeable service on every interaction. Maintain a positive attitude, especially during high-volume periods. Meet established productivity, quality, attendance, and customer service expectations. Follow all company policies, procedures, and security requirements. Protect customer and company information. Work effectively as part of a team and assist other departments when needed. Qualifications Previous customer service, call center, retail, or order-entry experience preferred. Strong verbal and written communication skills. Basic computer skills and ability to learn multiple software systems. Strong attention to detail and accuracy. Ability to multitask and work efficiently in a fast-paced environment. Ability to remain calm and professional when handling difficult customer situations. Reliable attendance and punctuality are essential. Seasonal Position Requirements Because this position supports the company’s peak season, employees must be prepared for increased customer volume, extended operating hours, weekends, and holidays as scheduled. Flexibility and reliable attendance are especially important during peak periods. Performance Measures Seasonal Customer Service Agents may be evaluated on: Customer service quality Call/chat/email response times Order-entry accuracy Productivity Attendance and schedule adherence Customer satisfaction Ability to follow procedures Teamwork and professionalism #J-18808-Ljbffr Collin Street Bakery