Full-Time Shift Lead - Buffalo Grove, IL

At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time. But let’s be real, this job isn’t for everyone. It’s fast, high-energy, and physically demanding. You’ll be on your feet, moving quickly, and keeping up with a steady flow of customers all while delivering next-level service. As a Shift Lead you’ll connect with customers, keep up in a fast-paced environment, and ensure the crew stays hyped and the line stays fast. Who You Are A people person who thrives on connection and loves making someone’s day. Adaptable and quick; you can handle a rush and keep the kindness rolling. Team-oriented and ready to lead your crew on shift, no matter what’s needed. Positive and considerate; you bring the energy, even when it gets busy. Committed to growth and always looking for ways to improve. What You’ll Do Support the Shop. Own the coordination of positions, manage breaks, and keep the crew moving efficiently. Coach in the Moment. Act as a mentor to Broistas, helping them perfect their craft and elevate their customer connections. Maintain the Standard. Ensure drink quality is top-tier and food safety/cleanliness standards are met throughout the shift. Problem Solve. Handle tough customer Broista moments with kindness and speed, turning every situation into a win. Bridge the Gap. Communicate shift wins and challenges to the Shop Manager, helping the whole shop level up. Embody. Live out the Dutch Bros values: radiate kindness, get up early, stay up late, and change the world. Stay Fast & Focused. Work efficiently to craft high-quality drinks while keeping up with the hustle of a busy shop. Be Reliable. Show up on time, communicate your availability, and be ready to roll when your shift starts. What to Expect Fast-paced, high-energy work. You’ll be on your feet, moving quickly, and handling a steady flow of customers for up to 10‑hour shifts—so take those breaks to recharge! Crew-first mentality. We support each other, have everyone’s backs, and get the job done together. Weather-ready. Be prepared for all conditions; we’ve got Dutch gear to help! Some heavy lifting. You may need to push, pull, lift, or carry up to 65 lbs. Reliable transportation. You’ll need to show up on time for scheduled shifts and mandatory meetings. Training & Development. We’ll set you up for success with training, certifications, and knowledge tests to ensure you meet the Dutch Bros standards. Why You’ll Love It Here We’ve got your back. Competitive pay, tips, and opportunities for career growth within the shop, HQ, and or warehouse & fulfillment opportunities. Perks on perks. Free drinks & food on shift, Dutch Bros swag, and a work environment like no other. Make a difference. Every cup you serve supports local communities and brings people together. Room to grow. We believe in developing our people: Broista today, leader tomorrow. Compensation Up to $16.50 per hour + tips. Note: Actual tips may vary based on a variety of factors including location, position, hours, and quality of service. Average hourly tips are based on 2025 reporting. A Food Handler Permit or Certification is required based on state/local regulations. If you’re ready to radiate kindness, make an impact, and take part in something bigger than yourself, then we’d love to meet you! #J-18808-Ljbffr Dormont Manufacturing Co