LAUNDRY ATTENDANT

Job Description

Job Description

Description:

The Laundry Attendant is responsible for ensuring that all hotel linens and terry are laundered and maintained in a timely and efficient manner. The Laundry Attendant will work closely with the housekeeping department to ensure that all guest rooms are stocked with clean linens and towels. 

Key Accountabilities  

• Adherence to and successful execution of all standards, procedures and protocols described in the Rod ‘N’ Reel Resort Team Member Handbook.   
• Compliance with company rules and regulations without exception.? Always handle yourself in an ethical and professional manner. 
• Arrive to work on time and in proper attire.? Absences and tardiness should be rare and always communicated to management as per the handbook policy. 
• Adhere to company uniform, grooming and appearance standards 
• Take excellent care of all guests (internal & external), without exception.? This includes assessing the needs of each guest you encounter, assuring the quality of our products, services and evaluating guest satisfaction. 
• Interact with all guests in an engaging and welcoming fashion, establishing yourself as a positive representation of the Rod ‘N’ Reel Resort brand. 
• Establish and maintain a constructive and cooperative working relationship with your teammates and managers, in all areas of the resort. 
• Help to build and maintain a team-oriented environment in the workplace by bringing a consistent work ethic and participation level to every shift. 
• Adhere to directives and complete requested tasks made by managers.?? 
• Pick up shifts for others in your department when possible if the need arises. 
• Consistently assist your teammates with their responsibilities anytime they are busy and you are not. 

Core Responsibilities  

• Receive and sort soiled linens and terry. 
• Treat-stained linen when applicable and salvageable. Maintain records of damaged or stained linen and terry and alert supervisor when damage is beyond treatment and linen must be removed from inventory. 
• Operate washers and dryers as the manufacturer intended to include cleaning lint traps, wiping outside of machines, requesting maintenance assistance for repairs, etc. 
• Fold clean terry and linen followed by stocking shelves and storage rooms. 
• Maintain a clean and organized work area. 
• Have a thorough knowledge of emergency procedures. 
• Other duties as assigned, of which the associate is capable of performing. 
• Strip beds and make beds, changing bed linens, which may require lifting bedspreads weighing a maximum of 50 lbs. 
• Respond to all guest requests, problems, complaints, or accidents. 
• Always maintain a warm and friendly demeanor. 
• Must be able to speak, read, write and communicate in English to adequately perform the duties of the job. 
• Must be able to multitask, delegate and prioritize to meet deadlines. 
• Must be able to maintain confidentiality of information. 
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform/attire and nametag. 
• Employees must be able to maintain standards of attendance and punctuality and must be able to work varying schedules that include evenings, weekends, holidays and extended hours as business dictates. 
• High School diploma/GED or equivalent education/experience required. 
• 1+ years of housekeeping/relevant experience preferred. 

Qualifications Must speak English fluently and be able to write in basic English.  Must be able to work well under pressure and be self-motivated.  Must have good organizational, time management and sales skills.  Good communication skills—both written and verbal.  Must be dependable, reliable and be driven with minimal supervision.  Must possess a high level of awareness, attention to detail and follow-through.  Must be both effective and efficient at multi-tasking in pressure situations. 

Physical Requirements Position requires sitting, handling, eye-hand coordination, stooping, kneeling, and walking/standing for multiple hours in succession.  This position may on occasion require the lifting, carrying, pulling or pushing of up to approximately 50lbs.  Must be able to reach with hands and arms, talk and hear effectively with surrounding background noise.  Vision requirements include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.