Program Manager

• Location: Hybrid / Remote with travel to CNIC HQ (Millington, TN)
• Eligibility: U.S. citizenship; eligibility for background investigation (Public Trust / Tier 2 minimum). Specific clearance level determined at task order level.
• Status: Full-time, contingent on contract award (anticipated FY26 Q3)

Position summary

The Program Manager is the single accountable executive for delivery on the CNIC Fleet & Family Readiness IT Services IDIQ. You will own contract performance end-to-end as the primary interface with the Contracting Officer (KO) and COR, integrate Network, Cybersecurity, and Application domains through a standing Integration Review cycle, and operate a manage-by-exception governance model that meets quantified KPI thresholds across the contract life. You are the leader who turns a complex, task-order-driven environment into a predictable operating system.

What you will own

• Full P&L and delivery accountability across the IDIQ base period and all option years.
• Day-to-day relationship with the KO, COR, F&FR Program Office, and installation-level POCs.
• Integrated Master Schedule across all active task orders, with cycle-time commitments at each lifecycle gate.
• Manage-by-exception governance: ≤24-hour decision latency on routine matters, ≤4 hours on escalated matters, ≤10 business days on scope changes.
• Live, COR-accessible Performance Dashboard reporting six committed quality KPIs monthly (FPY ≥95%, defect escape ≤2%, CAR closure ≤10 business days, on-time delivery ≥98%, QASP compliance ≥95%, CSAT ≥4.5/5).
• Cross-domain risk management on a 5x5 likelihood-by-impact rubric with predefined mitigation action plans for high-complexity work.
• Personnel: hiring, retention (target ≤10% voluntary attrition), and time-to-fill commitments by labor category.

Required qualifications

• Active PMP certification.
• ITIL Expert certification (or ITIL 4 Managing Professional / Strategic Leader).
• 10+ years progressive program management experience on federal IT contracts, including IDIQ task-order environments.
• Demonstrated success leading interdependent technical functions (network, cybersecurity, applications, enterprise systems) within a single P&L.
• Direct experience with DoD or NAF contracting environments; familiarity with CNIC Fleet & Family Readiness or comparable distributed Navy programs is a strong plus.
• Working fluency with PMI/PMBOK practices, Agile sprint execution, ITIL v4 service management, and SAFe coordination principles.
• U.S. citizenship; ability to pass a background investigation.

Preferred qualifications

• Hands-on experience operating a Performance Dashboard (ServiceNow, Power BI, Tableau, or equivalent) for Government oversight.
• Prior accountability for ISO 9001:2015 or CMMI Level III contract execution.
• RMF and ATO boundary fluency at the program-leadership level.
• Active or recent DoD security clearance.