Customer Service Account Coordinator

Job Description

Job Description

Description:

Hanover, PA   Customer Service

At L2 Brands, we create the apparel and accessories people actually want to wear. For more than 30 years, we’ve been designing custom-logo apparel, headwear, and home décor for colleges, resorts, golf brands, and companies across the country.Through our family of brands — League, Legacy, Ouray, Locale, and Wild Tribute — we help people show off the places, teams, traditions, and communities they love. If you’ve ever lived in your favorite college hoodie or grabbed a souvenir hat on vacation, there’s a good chance we made it.

We’re looking for a Customer Service Representative who thrives on organization, consistency, and keeping things running smoothly behind the scenes. You’ll manage your own group of customer accounts, solve problems, answer questions, and help ensure every order stays on track from start to finish. This role is perfect for someone who:

• Loves structure and clear processes 
• Enjoys staying busy and organized 
• Communicates professionally and confidently 
• Can juggle multiple tasks without losing attention to detail 
• Takes pride in getting things right the first time 

• Becoming the go-to contact for your assigned customer accounts 
• Answering customer questions by phone and email with professionalism and personality 
• Processing orders, updates, and returns accurately and efficiently 
• Troubleshooting issues and finding solutions independently 
• Working closely with Production, Merchandising, and Sales teams to keep orders moving 
• Keeping organized records and detailed customer notes 
• Helping create a positive experience for every customer interaction 

• Monday–Friday | 8:00 a.m.–5:00 p.m. 
• Occasional voluntary evenings or weekends during peak seasons 

• Health, dental, and vision insurance 
• 401(k) with company match 
• Life insurance & employee assistance program 
• Paid time off and paid holidays 
• Opportunities to grow your career within the company 
• A team environment where your work truly matters 

We work hard, move fast, and support each other along the way. You’ll join a team that values reliability, communication, and people who take ownership of their work. Every order matters, every customer matters, and every employee plays a part in making it happen. 

• High school diploma or GED
• 2+ years of customer service experience (office or call center preferred)
• Strong written and verbal communication skills
• Comfort with computers and learning new systems
• Ability to stay focused in a quiet, structured work environment with scheduled breaks