Tech Lead - Software Engineer

Tech LeadTech Lead Location- Dallas TX, Wilmington DE Salary- ***K/YPrimary Skillset Required:Basic cloud platform knowledge (Azure/AWS preferred)Microsoft Office Suite (Excel, PowerPoint, Word)Understanding of SSO/MFA authentication mechanismsUser access management and RBAC conceptsSQL queries and database troubleshootingBasic Linux/Unix commandsAPI and integration monitoringL2 Application Support experienceIncident, Problem, and Change ManagementServiceNow ticket managementLog analysis and troubleshooting skillsJob scheduling and batch process monitoringSoft Skills Required:Problem-solvingCommunicationAvailability FlexibilityOwnership AccountabilityIncident/Crisis ManagementCustomer FocusJob Description:Develop and maintain user-friendly dashboards to support operational monitoring, reporting, and data analysisDesign and implement custom dashboards with real-time analytics to provide actionable business insightsSupport the secure migration and validation of up to 10 years of historical data from the Data Traks platformManage and support integration with Microsoft Entra ID (formerly Azure Active Directory) for authentication and identity managementEnsure compliance with security standards by implementing and maintaining TLS 1.3 encryption for data in transit and AES-256 encryption for data at restConfigure and administer Role-Based Access Control (RBAC) to enforce appropriate user permissions and access restrictionsMonitor and maintain audit trails and system logs to support compliance, security investigations, and operational reportingCollaborate with business stakeholders, technical teams, and vendors to support system enhancements, troubleshooting, and continuous improvement initiativesPerform system health checks, monitor application performance, and resolve issues in a timely mannerCreate and maintain technical documentation, operational procedures, and support knowledge articlesThe pay range for this role is *** - **** per annum including any bonuses or variable pay. *** also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate. *** is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities.