Customer Success Manager, Construction

Position Overview Your goal as a Customer Success Manager, Construction within the Autodesk Customer Success organization will be to partner with our construction customers to help them unlock value from our cloud solutions, including Autodesk Forma (formerly known as Autodesk Construction Cloud - ACC), while driving growth for Autodesk. Reporting to the Manager of Customer Success, the Customer Success Manager serves as a strategic partner to assigned accounts, namely general contractors and subcontractors in the construction industry. You will partner with your assigned accounts, and dive deep into the many business units of your customers. You will conduct collaborative success planning engagements to understand your customers’ strategic business initiatives and align them to desired outcomes. You will map your customers’ desired outcomes to industry workflows and Autodesk product capabilities, then mobilize cross-functional teams to execute success plans. Your work will ensure customers successfully adopt Autodesk workflows and capabilities, thus maximizing their ROI with Autodesk. Throughout the course of the customer lifecycle, you will communicate progress made and value delivered to diverse stakeholders via Executive Business Reviews. You will also proactively identify and monitor risks to customer sentiment and value delivery across your assigned accounts. To mitigate risk and secure renewals, you will develop contingency plans with your account team and elevate critical issues with clear recommendations. This role is remote and can be located anywhere in the USA, preferably near an airport due to travel requirements. Responsibilities Promote and encourage the usage and adoption of Autodesk products, with a focus on Autodesk Forma (formerly ACC) Onboard new customers, accelerating their time‑to‑value and helping them achieve their business initiatives and desired outcomes Seek opportunities to expand solution adoption and recommend best practices for post‑purchase adoption Hold regular success‑planning meetings, check‑in calls, executive business reviews, and mentoring sessions with customers Leverage customer usage and health data to monitor account well‑being, detect potential churn issues, and take proactive measures to reduce them Develop a trusted advisor relationship with customers and advocate for their needs within Autodesk Propose and build processes to allow the organization to scale, and collaborate with stakeholders and teams to improve ways of working Minimum Qualifications 5+ years of experience in a customer‑facing, B2B role (Customer Success, Account Management, or similar) A 4‑year degree or equivalent experience Ability to travel up to 25% for in‑person customer engagements and internal meetings Intellectual curiosity to continually learn about customers, their industry, competitive landscape, and Autodesk’s offerings Capacity for running discovery discussions and understanding the AEC (Architecture, Engineering, and Construction) industry Resilient mindset as customer and organizational priorities evolve Passion for solving customer problems and making decisions with a customer‑first mindset Accountability for value delivery within your book of business to ensure customers maximize ROI with Autodesk Strong rapport and understanding of diverse perspectives within the account team to foster trust and collaboration Constructive approach to conflict and misalignment, prioritizing solutions and relationships Executive presence and excellent communication skills, with the ability to articulate complex ideas clearly Capability to interpret difficult situations and provide resolution solutions Comfortable exceeding target goals by maintaining a high customer retention rate and coordinating cross‑functionally with sales for renewals and expansion opportunities Benefits Health and financial benefits, time away, and everyday wellness support are included as part of the compensation package. More information about benefits can be found at the company benefits portal. Salary For U.S.-based roles, the starting base salary range is between $75,600 and $135,520, with potential for exceedance based on experience and location. Compensation may also include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package. Equal Employment Opportunity Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic. The company also considers employment for qualified applicants regardless of criminal histories in accordance with applicable law. Diversity & Belonging Autodesk cultivates a culture of belonging where everyone can thrive. #J-18808-Ljbffr Autodesk, Inc.