Resident Manager, Overnight

Title: Resident Manager Department: Veteran’s Bridge Housing Program Reports to: Program Manager II, GPD FLSA Status: Full-time, Non-Exempt The On-Site Resident Manager plays a key role in supporting the mission of VVSD GPD program and campus by creating a safe, clean, respectful environment on-site, supporting residents in their journey toward stable housing, and assisting the case-management and facility team with operational and resident-life functions. Essential Functions and Duties Serve as the primary on-site contact for veterans during assigned hours, responding promptly to residents’ needs and emergency situations. Maintain duty phone and respond to all phone calls. Daily handle of mail/packages addressed to clients and distributed to mail to clients. Inventory supplies and send to supervisor for purchase. Reinforce veteran-focused program rules and expectations while promoting dignity, respect, and a supportive housing culture. Conduct wellness and bed checks according to policy; monitor resident well-being and escalation concerns appropriately. Document incidents, behavioral concerns, and rule violations using professional and objective reporting standards. Ensure chow hall meal sign in sheets are inside of chow for breakfast, lunch, and dinner. Work in collaboration with Office B staff (VSAs) regarding chow hall monitoring and enforce chow hall rules. Work in collaboration with Family Health Center and case managers regarding scheduled clinic appointments for clients. Complete bed roll ups for new move-ins. Provide hygiene kits for new move-ins. Participate in team meetings, required training, and ongoing performance development. Maintain accuracy of security logs by conducting security rounds throughout the campus and shelter units. (Twice a week) Daily document the issuing of personal hygiene and cleaning products to clients. Part of the Bridge/SITH/SNG program. Foster a healthy community environment by organizing or supporting activities that encourage teamwork, purpose, and social connection. Other duties as assigned by Supervisor. Qualifications Lived experience as a veteran preferred (strongly encouraged). High school diploma or equivalent required; coursework or certification in social services, psychology, behavioral health, or veteran support preferred. Experience working with veterans, homeless services, substance-use or mental-health settings strongly preferred. Strong crisis-prevention and de-escalation skills; calm and professional under pressure. Demonstrated ability to set firm boundaries while building supportive rapport. Knowledge of VA benefit systems and veteran-specific resources is a plus. Ability to work with a diverse population. Effective communication, documentation accuracy, and teamwork skills Ability to work a flexible schedule, including weekends, holidays, and nights. Physical Requirements: Ability to bend and lift light objects Ability to sit for extended periods of time while viewing a computer monitor Dexterity of hands and fingers to operate a computer keyboard Capable of hearing and speaking to exchange information Seeing to read reports and dataAbility to speak English Must be able to work in a noisy, busy environment. #J-18808-Ljbffr Veterans Village of San Diego, Inc.