Luxury Sales Associate

At L'OBJET, we create extraordinary objects that transform everyday rituals into meaningful experiences. Combining exceptional craftsmanship with timeless design, L’OBJET is the life work of Founder and Creative Director Elad Yifrach.

Founded in 2004, L’OBJET was born at the intersection of meticulous craftsmanship and timeless sensibility. Today, the brand continues to set standards in the luxury lifestyle industry, while still employing many of the same craftspeople whom Elad met on his early travels.

The collections extend and exceed traditional craftsmanship, through effort and imagination, to create a new echelon of modern artistry. A passion for innovation, in both technique and the use of high-quality materials, infuses everything he creates. Each collection is rich in detail and unmatched in quality.

Role Overview

As a Sales Associate at our Madison Avenue boutique, you are a true ambassador for L’OBJET. You welcome every client into our world, guide them through our collections of tableware, home décor and fragrance, and build lasting relationships through a personal, attentive service. Working alongside the Store Manager, you contribute to the boutique’s results and help deliver an exceptional client experience every day.

Responsibilities

Business

1. Achieve individual sales objectives and contribute to the boutique’s overall targets
2. Develop new clients through New York’s interior design and trade community, and through corporate gifting
3. Support private appointments, events and in-store activations
4. Contribute to our omni-channel business, including client orders, shipping and online enquiries

Clients

1. Deliver the L’OBJET Selling Ceremony with every client, from the welcome to the farewell
2. Build and maintain a personal client book, recording every interaction accurately in our CRM
3. Follow up within 24 hours and keep clients informed of new collections, launches and events
4. Manage special orders, gifting and after-sales with care

Boutique

1. Maintain impeccable presentation and visual merchandising standards
2. Support stock management: receiving, replenishment, stock counts and transfers
3. Process transactions accurately, following our cash handling and loss prevention procedures

Experience, Skills & Personal Qualities

1. 2+ years’ experience in luxury retail, ideally in home, tableware, fragrance or design
2. Strong clienteling skills and the ability to build lasting client relationships; an existing New York network, particularly within the design and trade community, is an advantage
3. Commercially driven and motivated to achieve individual sales objectives and contribute to the boutique’s overall performance
4. A warm, attentive approach to service, with the ability to understand client needs and deliver a personal shopping experience
5. A strong aesthetic sensibility and a passion for design, craftsmanship and the L’OBJET collections
6. Proactive and dependable, with a strong sense of ownership and commitment to representing the brand
7. Excellent communication and relationship-building skills, with confidence engaging with discerning clients and trade professionals; additional languages are an advantage
8. A collaborative team player, willing to support colleagues and the boutique’s daily operations
9. Organized and detail-oriented, comfortable using CRM, point-of-sale and inventory systems
10. Flexible availability, including weekends, holidays and evening events

What we offer

1. Base salary of $45,000 - $52,000 per year, depending on experience
2. Monthly team commission based on achieving store targets
3. Eligibility for annual performance bonus based on company policy
4. Employee discount according to company policy, currently 60% off from RRP
5. Quarterly product allocation
6. Product and Selling Ceremony training, and career development within a growing international house