Customer Service Representative - Bilingual Spanish, Healthcare (Part Time)

General information

Job Posting Title

Customer Service Representative - Bilingual Spanish, Healthcare (Part Time)

Date

Friday, July 24, 2026

City

El Paso

State

TX

Country

United States

Working time

Part-time

Description & Requirements

Location:

On-site in

El Paso, TX Starting Pay: $16.91/hr. plus potential bonus opportunities
Schedule: Limited-Service Part-Time positions available

Site Hours: Monday - Saturday , 8 a.m. - 8 p.m.

; targeted start date, hours, and schedule

will be discussed with recruiter

Evening and night shifts are highly preferred with a 10% shift differential for hours worked between 7 p.m. and 5 a.m.

Make a Difference by Helping People Navigate Healthcare with Confidence

Are you bilingual and passionate about helping others? Maximus is hiring Bilingual (English/Spanish) Customer Service Representatives (CSRs) to provide compassionate, reliable support to individuals navigating healthcare programs. If you're dedicated, service-minded, and ready to grow, we want you on our team.

You'll assist some of the most vulnerable members of our community, helping them understand and access complex healthcare benefits. Maximus offers paid, thorough training to prepare you for success.

Pay & Benefits

We provide a competitive package designed to support your success both inside and outside work:

• Competitive Compensation:

• $16.91/hr. base pay + 10% shift differential

• Potential to earn additional bonus incentives for eligible employees increasing overall compensation*

• Tuition Reimbursement:

S upport for ongoing education and development

• Future Planning: 

401(k) with company match 

• Paid Time Off Package: 

Paid time off, sick leave , and 11 paid holidays 

• Maximus Wellness Support: 

Employee Assistance Program (EAP), wellness resources, and employee discount programs 

• Work/Life Balance Support: 

Flexible schedules that meet your lifestyle

• Career Growth: 

A supportive environment with development and promotional opportunities

• Meaningful Work with Impact: 

No cold calls, sales, or collections involved!

*Eligibility requirements apply, ask your recruiter for more details

Essential Duties and Responsibilities:

• Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).

• Calls are basic and routine.

• Uses computerized system for tracking, information gathering, and/or troubleshooting.

• Provides feedback when needed, provide input on call trends, processes, procedures, and training.

• May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

• Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses