Senior Technical Program Manager, Operational Excellence - USDS

The Senior Technical Program Manager, Operational Excellence will report to the Head of Security and Information Technology in USDS and will be a core member of the team that connects cross-functional business initiatives and creates the operating mechanisms, governance, and processes required for productivity, progress tracking, and efficiency. The team’s primary goals are to actualize the Security and Privacy’s strategic vision by executing business strategy with low security and privacy (S&P) risks, efficient cost structures, and within the parameters of U.S. compliance mandates. Responsibilities Collaborate with the S&P senior leadership team to drive change management efforts by identifying areas for strategic change, leading large-scale transformation and efficiency programs, defining the overall transformation journey in collaboration with leadership, setting milestones, and determining success metrics. Build cohesive tooling and maintain dashboards unifying success/failure metrics for all of S&P. Collaborate with Chief Security Officer, Head of Security and Information Technology, and S&P leadership to provide data-backed insights and recommendations that drive strategic decisions and prioritization. Own the Quarterly Business Reviews (QBRs), executive program reviews, and related narratives from content formation through delivery to senior leadership and peers. Analyze and anticipate needs from compliance and operational standpoints, internal capabilities, and potential opportunities to provide data-backed insights that influence S&P strategic direction. Identify organizational and operational inefficiencies, uncover root causes and weak spots, and develop targeted remediation plans. This includes redesigning processes, optimizing systems, and leading cross-functional initiatives to drive measurable improvements in operational excellence. Develop and maintain key performance metrics, including KPIs and OKRs, to track the success of strategic and operational efforts. Regularly report progress to the Security Officer and other senior leaders, using data-driven insights to inform decisions, drive accountability, and help eliminate unnecessary or low-impact work. Project Management: Lead end-to-end execution of critical priorities, including examples such as replacing Security and IT commercial tools with internal alternatives, driving cross-functional realignment of the operating model, and progressing toward compliance requirements (e.g., Money Transmission Licensing) for Security and IT. Business Operations & Reporting: Translate organizational priorities into OKRs and metrics, organize S&P Quarterly Business Reviews (QBRs), track and report on OKRs and quarterly performance metrics, and assist in preparing Board materials and internal leadership presentations. Efficiency: Identify efficiency opportunities, translate to action plans, and drive delivery to unlock financial, personnel, and time savings; assess resourcing needs for strategic initiatives and evaluate impact to S&P financials. Qualifications Bachelor's degree and 5+ years of experience in technical program management, program management, or project management in security, infrastructure, enterprise technology, or similarly complex technical environments. Experience building programs from kick-off to close, including planning and leading large, cross-functional initiatives with multiple stakeholders, dependencies, and executive visibility. Demonstrated ability to operate independently, earn the trust of senior leaders, and influence organizations without direct authority, with strong data analysis for storytelling, consensus-building, and executive decision support. Strong problem-solving skills and excellent writing and editing abilities, with experience communicating for diverse audiences, including senior leadership. Highly organized, detail-oriented, efficient in fast-paced environments, and proactive in identifying issues and opportunities. Ability to translate complex concepts to broad audiences and communicate across all levels of leadership. #J-18808-Ljbffr TikTok USDS Joint Venture