Service Technician

In-House Service Technician

Brand: Essilor and Subsidiaries Location: Avon, MA, US, 02322 Store #: E03018 Instrument Tech FIELD Position: Full-Time Total Rewards: Benefits/Incentive Information Essilor Instruments provides seamless access to state-of-the-art products, with a focus on customer satisfaction by setting new standards of excellence in the industry. Our solutions highlight eye care professionals' expertise and meet their business needs, by providing innovative solutions and technologies, ensuring patients' quality care. Through this continuous innovation, we own a leading position in major categories such as finishing equipment, eye health assessment, eye refraction and fitting measurements. Essilor Instruments is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

General Function

The In-House Service Technician plays a vital role in ensuring the operational excellence, reliability, & safety of ophthalmic & lens finishing equipment. This position is responsible for performing preventative maintenance, calibration, troubleshooting, & repair of specialized instruments used in medical & laboratory settings. The technician will provide both technical expertise & customer support, ensuring equipment meets performance specifications & quality standards. This role also involves maintaining comprehensive service documentation & supporting compliance with internal procedures & regulatory requirements.

Major Duties & Responsibilities

• Perform scheduled preventative maintenance (PM) & calibration on a wide range of ophthalmic & finishing instruments, including phoropters, slit lamps, autorefractors, & lens edgers.
• Diagnose, troubleshoot, & repair mechanical & electrical issues efficiently to minimize downtime & maintain customer satisfaction.
• Execute all calibration & service procedures in accordance with established Standard Operating Procedures (SOPs), manufacturer specifications, & applicable regulatory requirements
• Maintain complete & accurate documentation of maintenance activities, repairs, calibrations, & equipment history within the company's service management system.
• Collaborate with external vendors or specialized service partners for complex repairs, parts sourcing, or advanced diagnostics when necessary.
• Manage & maintain an organized inventory of spare parts, tools, test equipment, & maintenance supplies to ensure operational readiness.
• Support internal & external customers by providing technical guidance, troubleshooting assistance, & product support via phone, email, or video.
• Participate in incoming inspection & testing of new or refurbished equipment prior to release or shipment.
• Assist in the evaluation & implementation of process improvements to enhance service efficiency, quality, & safety.
• Adhere to all company safety policies & regulatory requirements when handling tools, electrical systems, & optical instruments.
• Contribute to continuous improvement initiatives within the service department, supporting team goals & knowledge sharing.

Basic Qualifications

Associate degree in Electrical Engineering, Mechanical Engineering, Biomedical Technology, or a related technical discipline; or equivalent hands-on training & experience in equipment repair. Minimum 35 years of experience in equipment maintenance, calibration, or technical support roles. Proven proficiency in reading & interpreting technical manuals, blueprints, & schematics. Strong mechanical & electrical troubleshooting capabilities, including familiarity with diagnostic tools & multimeters. Basic computer literacy, including experience documenting service work electronically. Strong communication & interpersonal skills, with a focus on professionalism & customer service. Ability to lift & move equipment (up to 50 lbs) & perform physically demanding installations.

Preferred Qualifications

Experience working within the optical, ophthalmic, or healthcare device industries. Hands-on experience servicing ophthalmic instruments or lens finishing systems.

Pay Range: 23.75 - 36.78

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at View phone number on click.appcast.io (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email View email address on click.appcast.io . We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.