Senior Technical Claims Specialist - Management Liability

Senior Technical Claims Specialist - Management Liability

Location: USA New York, Chicago, Plano

Work Arrangement: Hybrid

The salary range for this role is: $124,000.00-$233,000.00

The Opportunity

Manages the complete investigation, evaluation and resolution of assigned portfolio of complex claims emanating from Management and Professional Lines (MLPL) business segments, including directors and officers, financial institutions, professional liability insurances, employment practices, pension trustee liability and fidelity. Engages, directs and manages external advisors and vendors including legal service professionals, discovery vendors, data and security experts and consultants across highly complex portfolio of matters.

Your New Role

Primary Responsibilities

• Manage a diverse portfolio exclusively of high severity claims which includes conducting fact, liability and loss investigations and interpreting insurance contracts in an effective and efficient manner
• Evaluate and negotiate the resolution of assigned claims in a timely manner, within appropriate authority and in accordance with applicable laws, regulations, statutes, best practices and Department of Insurance (DOI) compliance
• Drive the highest level of customer care, responsiveness, and satisfaction when managing assigned claims to deliver superior claim outcomes
• Collaborate with outside representative counsel to formulate litigation strategy ensuring achievement of desired outcome and effective litigation management strategies
• Directs and manage external advisors and vendors including legal service professionals, discovery vendors, data and security experts and consultants.
• Oversee projects and planning surrounding departmental initiatives to achieve strategic objectives
• Analyze, develop and determine appropriate case reserves on all assigned claim files and recommend changes where necessary to ensure actuarial accuracy
• Advise on specific MLPL areas of specialization and coordinates efforts to disseminate information and guide learning and thought leadership in those areas; serve as the subject matter expert
• Represent QBE by participating in and attending industry seminars or authoring articles pertaining to MLPL subjects
• Collaborate with Underwriters to identify, understand and address novel or complex risks to appropriately price and negotiate terms including participation in sales calls and requests for proposals (RFPs)
• Manage relationships with external vendors to deliver accurate, timely, and cost effective solutions.
• Take ownership for personal development and career planning, and development of required skills, tools, techniques, and technology to continually add value to the organization.
• Manage budgeted resources by anticipating expenditures, accurately forecasting resource needs/costs and properly accounting for expenses to meet requirements and achieve fiscal responsibility

Required Education

Law Degree or equivalent combination of education and work experience

Required Experience

3 plus years relevant experience

Preferred Competencies/Skills

Generate original, innovative solutions to difficult or unusual situations

Identify and locate information and facts which are necessary and relevant for the purposes of evaluating a claim

Financial and business acumen and awareness of financial responsibility

Quickly change direction when working on multiple projects or issues

Properly document investigation findings and preserve evidence in accordance with internal and external laws and procedures

Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

Assume a methodical approach to a given situation and develop a systematic procedure as a response

Develop effective negotiation strategies and prepare a plan of action

Build and capitalize on beneficial internal and external relationships including competitors

Actively contributes towards continuously improving performance and mentor team with feedback, on-the-job skill enhancement opportunities and career advice

Build and establish constructive and cooperative working relationships and open lines of communication

Utilize effective communication skills to influence and persuade decision makers

Manage a diverse and extensive portfolio of management and professional liability (MLPL) claims with varying levels of complexity and activity.

Collaborate with internal resources to resolve difficult claims situations and drive resolution opportunities with internal and external stakeholders

Preferred Experience

Experience handling management and professional liability matters including Directors and Officers Liability, Professional Liability, Fidelity, Pension Trustee's Liability, Data-Protection and Privacy Liability

Advanced experience in other segments of management and professional lines industry, including agency, retail or wholesale brokerages, third-party administrator, risk management, legal or other roles

Advanced experience in diverse industry segments that present claims and risks including, for example, financial institutions, broker-dealers, private equity, real-estate investment trusts, private and public stock companies and other industries

Preferred Knowledge

Advanced working knowledge of current and possible future MLPL products, policies, practices, trends, technology and information affecting the business and organization; knows how the business works

Advanced working knowledge of relevant MLPL claims legal and technical knowledge for all US jurisdictions

Advanced working knowledge of insurance policy and contract language

Advanced working knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique and coordination of people and resources

Compensation Package:

The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate's professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE's annual discretionary bonus plan based on business and individual performance. We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team.

QBE Benefits:

• Hybrid Working a mix of working from home and in the office
• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
• Competitive 401(k) program with company match up to 8%
• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition Reimbursement for professional certifications, and continuing education
• Employee Network and Community QBE actively supports six Employee Networks, and many ways to give back to your community

Why QBE? What if you could have a positive impact at work and in the world?

At QBE, we're enabling a more resilient future for our customers, communities, environment, and for our people. We're building momentum to achieve something significant and know our people are at the center of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. And our international scale means we're big enough for your ambitions, yet small enough for you to make a real impact.

Join us now, so you can be part of our success and we can be part of yours!

Commitment to Diversity

QBE is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with QBE, please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information.

Equal Employment Opportunity:

QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status.

Skills: Adaptability, Claims Settlement, Commercial Acumen, Conflict Resolution, Critical Thinking, Customer Value Management, Insurance Claims Processing, Intentional collaboration, Managing performance, Mentorship, Personal Initiative, Project Delivery, Regulatory Compliance, Risk Management, Team Development

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.