Customer Relations Manager

COMPANY OVERVIEW We are proud to deliver exceptional coastal experiences along the beautiful Gulf Coast of Northwest Florida. As a locally rooted, family-oriented vacation rental and property management company serving The Gulf Coast , we specialize in caring for high-quality vacation homes and creating memorable stays for guests while building trusted, long-term partnerships with homeowners. Our team thrives in a supportive, collaborative environment where individual contributions matter and growth is encouraged. With a strong focus on customer service, relationship-building, and operational excellence, we take pride in the impact our work has on both guests and property owners. From breathtaking beach settings to meaningful career opportunities, we offer a workplace where professionalism, teamwork, and hospitality come together every day. POSITION SUMMARY We’re looking for a positive, self-motivated professional who thrives in a fast-paced environment and brings proven customer service experience (property management or hospitality experience is a plus). The ideal candidate communicates clearly, builds strong relationships, and can multitask, stay organized, and solve problems efficiently. Reliable transportation is required, along with a genuine passion for delivering exceptional service with a personal, human touch. This role requires strong communication skills and the ability to act as a connector between owners, guests, vendors, and internal teams — translating complex topics like maintenance issues and pricing strategies in a clear, confident way. Success in this position depends on emotional intelligence, conflict-resolution skills, and a professional balance of empathy and assertiveness. You’ll be detail-oriented, solution-focused, and resilient, with the ability to prioritize, manage multiple projects, and support owner retention by building trust, presenting thoughtful solutions, and reinforcing the value of the partnership every step of the way. You’ll work alongside your teammates in a supportive culture where leadership values your contributions, while enjoying opportunities for career growth within a fast-growing company. Most importantly, your work will have a direct and meaningful impact on both guest experiences and homeowner satisfaction. RESPONSIBILITIES Engage with property owners via phone, email, text, and in-person meetings to understand their goals and preferences. Develop and maintain strong relationships with owners built on trust, professionalism, and responsiveness. Oversee the onboarding of new owners and properties, ensuring a smooth and thorough transition process. Review and assess monthly owner statements to ensure accuracy and transparency. Conduct routine property inspections to verify maintenance standards and guest readiness. Collaborate with Operations, Housekeeping, and Maintenance teams to resolve issues and share property-specific needs. Partner with the Revenue Management team with data gathering and performance insights to optimize property performance. Assist with offboarding, focusing on retention first while maintaining professionalism. Maintain accurate records of owner and property communication. Uphold and promote our company’s culture, mission, and core values in every interaction. QUALIFICATIONS 2+ years of professional experience, property management and hospitality experience is preferred. Excellent interpersonal and communication skills, both written and verbal A positive, self-motivated individual who thrives in a fast-paced environment Strong organizational and problem-solving abilities Comfortable managing multiple accounts and priorities simultaneously High level of professionalism, discretion, and attention to detail Ability to work independently and collaboratively in a fast-paced environment Knowledge of revenue management and market conditions is a plus Reliable transportation to and from work COMPENSATION & BENEFITS Annual Salary: $50,000 - $65,000 based on experience Benefits Paid time off Health insurance Retirement benefits or accounts Life insurance Dental insurance Vision insurance Long term disability insurance Short term disability insurance Employee recognition programs Commuting/travel assistance Workplace perks such as recreation activities, food and coffee, and flexible work schedules Schedule Full Time, Monday-Friday 9am-5pm with potential for some weekend work, handling on call shifts when needed #J-18808-Ljbffr