Veterinary Doctors Assistant, Neurology

ARISE is hiring a full time Neurology Veterinary Doctors Assistant 

Benefits 

• VTS Support 

• CE Allowance 

• Uniform Allowance 

• Paid License Renewal Fees 

• Paid Time Off 

• Employee Pet Discount 

• Shift/Weekend Pay Differential 

• Opportunity for VTNE Reimbursement 

• 401k 

• Medical/Dental/Vision 

• Disability Insurance 

• Life Insurance 

ARISE is a 24-hour veterinary emergency and critical care (AVECCC) and specialty hospital in Queen Creek, AZ. We have the most skilled doctors in the state and provide significantly complex treatments in the western US. The teams in this department work closely with surgeons, oncologists, internists, radiologists, and a critical care team to provide the highest quality care to our patients.  The hospital provides an opportunity to work with state-of-the-art technology including, but not limited to, CT, MRI, and ultrasound. ARISE is an organization that prides itself on its core values to drive a dynamic culture.  We offer a unique training program that offers many opportunities to learn and grow from Technician Assistant to our Senior Veterinary Technicians, shift leads, supervisors, and managers.  

ARISE has a commitment to health and wellness, not only for our patients, but also for our staff. To help manage burnout and compassion fatigue, employees have access to an onsite social worker dedicated to their personal wellness.  ARISE offers a competitive compensation package to include but not limited to: CE allowance, full health benefit packages, 401K with a company match, employee pet discounts, and Paid Time Off. 

Job Purpose: The purpose of the Veterinary Doctor Assistant is to assist in providing high quality medical support and administrative assistance to the Doctor Team. The Veterinary Doctor Assistant will be assigned to assist the Doctors within the surgery department.   

Duties & Responsibilities of the Veterinary Doctor Assistant: 

• Collecting and documenting (in SOAP) initial patient histories and starting discharge instructions based on doctor recommended treatments. A knowledge of veterinary terminology is required, however, a general knowledge base of medical terminology is acceptable and veterinary specific can be learned 

• Starting an estimate and reviewing with the owner based on doctor recommended treatments 

• Communicating doctor approved estimate to either client liaison or directly to the client 

• Utilizing and entering treatments into Smartflow for patient care as requested by the doctor 

• Providing an excellent client experience by keeping clients informed on their pet’s care and ability to discuss finances with care and compassion 

• Ensure diagnostics and treatments are being started in a timely manner, including submission of laboratory samples and radiology requests 

• Documenting lab results, treatments or other medical record details in SOAP as directed by the attending doctor 

• Call in pharmacy prescriptions 

• Facilitate patient discharge with clients 

• Call clients for postoperative updates and to communicate basic diagnostic test results at the discretion of the doctor 

• Any additional duties to help increase the efficiency of the doctor team 

Administrative Duties: 

Safety 

• Follow OSHA requirements 

• Follow practice’s health and safety protocols 

Administrative 

• Be proficient in using our veterinary practice-management software (EzyVet, SmartFlow, Otto Flow, Google Docs/Excel) 

• Assist Client Experience Specialists (front office) as necessary 

• Attend staff and individual meetings as scheduled 

Teamwork 

• Participates in a positive manner in all group sizes. 

• Refrains from participating in gossip-leads by example. 

• Supports team members by assisting other areas, is receptive to feedback and suggestions. 

• Engages in active problem-solving vs. problem-identifying. 

• Makes suggestions related to client/patient service improvements and hospital efficiency. 

Required Knowledge/Skills 

• Experience equivalent to job duties and responsibilities 

• Excellent communication skills – written and verbal 

• Strong computer skills 

• Strong ability to multi-task 

• Strong work ethic and professionalism 

Physical 

• Able to function within a busy, stressful work environment in a mature, professional manner 

• Able to lift 60 lbs in a safe manner 

• Able to type, write and verbally converse 

• Able to work the posted schedule 

Preferred Skills: 

• Medical transcription or scribe experience 

• Technician assistant experience 

• Client Experience/Client Relationship Building