Order Manager

Order Manager

Responsibilities of this job consist of transactional, analytical and strategic work to support WWT's end-to-end Order Management Supply Chain function, including but not limited to the following:

• Managing the entire lifecycle of a WWT Order from creation to final product delivery to the customer. This requires an advanced level of supply chain knowledge and the ability to proactively communicate (knowledgeably and technically) issues and risks to internal partners and external customers.
• Acting as the key point of contact and liaison to the customer and operations; ultimately accountable for customer delight.
• Creating and maintaining accurate order-related data/information in WWT's ERP systems.
• Taking a self-driven approach to proactively identify and solve problems to mitigate risk and develop contingency plans.
• Supporting cross-functional accountability throughout WWT Supply Chain
• Creating and consuming reports/data to direct daily tasks that drive execution and ensure customer requirements, KPI's, and contractual agreements are satisfied.
• Taking an active role in direct customer interaction to provide updates, data-driven insights, and communicate risks.
• Applying a continuous improvement mindset to enhance current processes.
• Acting as a leader in the successful onboarding of new customers to ensure customer delight, and operational effectiveness.
• Communicating effectively with our internal and external customers.
• Overseeing cross-functional issues and ensuring all functions within the organization are performing to program expectations.

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!