IT Help Desk Analyst - Tier 3/4 Support & Knowledge Base

AEG Vision

AEG Vision is looking for a full-time IT Help Desk Analyst in Dallas, Texas. This role involves managing IT help desk requests, providing excellent customer service, and supporting hardware and software. Ideal candidates should possess an Associate’s degree with four years of relevant experience, strong communication skills, and a problem-solving mindset. Benefits include 401(k), medical plans, and employee discounts. Join a dynamic team focused on technology support and continuous improvement. #J-18808-Ljbffr AEG Vision

Apply

Vacancy posted 4 days ago

Similar jobs that could be interesting for youBased on the IT Help Desk Analyst - Tier 3/4 Support & Knowledge Base in Dallas, TX vacancy

Technical Support Specialist I - Control 4
...Reporting to a Technical Support Supervisor, the... ...requires deep technical knowledge, advanced problem-solving... ...training. Provide Tier-1 support for ADI and Snap... ...procedures, and knowledge base articles to support... ...control solutions that help homeowners and businesses...
Suggested
For contractors
Worldwide
Resideo
Irving, TX
1 day ago
HVAC Tier II Technical Support Specialist
$65k - $75k
...HVAC Tier II Technical Support Specialist Step into the innovative world of... ...and skill—and equal, merit-based opportunities across the board... ...support each other, share knowledge, and grow as a unit. We're... ...part of our rhythm. We will help you transition from the field...
Suggested
Full time
Temporary work
For contractors
Work at office
Local area
Immediate start
LG
Farmers Branch, TX
17 days ago
Principal Product Support Engineer, Level 4 (Clearance Required - Secret), Oklahoma City, Oklah[...]
* Serve as the top-tier escalation point for... ...past level 3 support.* Lead in-depth troubleshooting... ...resolution and knowledge transfer.* Mentor... ...hands-on experience in IT support, cloud... ...wage range for a U.S.-based hire filling this... ...transformation.We help customers use technology...
Suggested
Permanent employment
Work experience placement
Local area
Hewlett Packard Enterprise Development LP
Dallas, TX
3 days ago
Desktop Support Technician II
...will be 7:00 PM-4:00 AM. Summary... ...The Desktop Support Technician II role... ...with healthcare IT security standards... ...II will also help maintain network... ...escalation to higher tiers as needed,... ...contributing to a robust knowledge base.... ...DEFINITION: Category 3 - The incumbent...
Suggested
Work at office
Local area
Monday to Friday
Shift work
Southwest Transplant Alliance
Dallas, TX
3 days ago
IT Support Analyst
...Position The IT Support Analyst will play an... ...-user support (Tier 1), with... ...Tier 2 support as knowledge of the environment... ...on-call (ROTA based) support and includes... ...truly enjoy helping others and... ...issues (Tier 2 and 3) to the... ..., Jira Service Desk, ServiceNow, etc...
Suggested
Full time
Temporary work
Casual work
Work at office
Remote work
Flexible hours
Rotating shift
NorthMark Strategies
Dallas, TX
3 days ago
Client Support Analyst
...Pereview Software: Client Support Analyst Are you... ...and passionate about helping companies drive the... ...our expanding client base Diagnosing and... ...and contribute to a knowledge base for self-... ...your needs ~401k – 4% Company match ~... ...Discretionary Time Off – 3 weeks off annually...
H1b
Live in
Pereview Software
Dallas, TX
5 days ago
Senior Technical L2 Analyst - Spend Management
$124.36k - $146.3k
...to do our best. Helping the customers and... ...communities we support to grow and succeed... ...Technical L2 Analyst is the technical... ...owner for complex Tier 2 product and... ...byidentifyingrisk areas based on historical... ...and system knowledge. Operational... ...expectation of 3 or more days per...
Temporary work
Work experience placement
Work at office
Local area
Remote work
Flexible hours
3 days per week
U.S. Bank
Irving, TX
4 hours ago
Help Desk Analyst L2
$30 - $33.65 per week
...Help Desk Analyst L2 Location: Dallas, TX, United States... ...When it comes to IT solution providers... ...: Term: 3 weeks Location... ...representative of the knowledge, skill, and/or ability... ...tickets from the Tier 1 team Maintain... ...Provide in-person support of user issues and...
Local area
Remote work
Monday to Friday
Zones
Dallas, TX
4 days ago
IT Cinema Tier 2 Support Technician I
...life, this could be a great fit. As an IT Cinema Tier 2 Support Technician I, you’ll support the systems that power our theatres while also helping lead the IT side of exciting projects... ...the joy of movies to millions. Based out of our buzzing Theatre Support...
Summer work
Work at office
Remote work
Regal Entertainment
Dallas, TX
4 days ago
Service Desk Analyst (Level 3) Remote
...Description Job Title: Service Desk Analyst (Level 3) Remote Job Summary: 1+... ...provide advanced technical support across multiple environments... ...Collaborate with internal IT teams to ensure efficient... ...service desk support. Strong knowledge of Windows 10/11 and...
Contract work
Work at office
Remote work
Strategic Systems
Dallas, TX
1 day ago
IT Support Analyst - Tier 1/2 End-User Tech Support
...multi-strategy investment advisory firm is seeking an IT Support Analyst in Dallas, TX. The role involves providing Tier 1 and Tier 2 technical support, managing office... ...issues efficiently. Ideal candidates will have 1-3 years of experience in IT support, excellent communication...
Full time
Work at office
NorthMark Strategies LLC
Dallas, TX
20 hours ago
Technical Specialist
...directs OSC resource support and realignment on... ...Collaboration Thorough knowledge of daily on-site... ...specific submittal log based on contracted... ...Project Lead sends it, along with supporting... ...in related field. 3-5 years' experience... ...Competitive Bonus Program 4 Weeks PTO for All...
Contract work
Work experience placement
For subcontractor
Monday to Friday
Flexible hours
JPI
Dallas, TX
4 days ago
Support Engineer I (Dallas)
$17 - $22 per hour
...Description Job Title: Support Engineer I (Tier 1 Support... ...Technology is a leading IT services company dedicated to helping medium to large-... ...a culture based on transparency, communication... ...updating SOPs, knowledge bases, and... ...401(k) with up to 3.5% match ~ Generous...
Hourly pay
Full time
Work at office
Local area
Remote work
Shift work
K3 Technology Inc
Dallas, TX
2 days ago
Support Engineer II (Dallas)
$55k - $70k
...Job Title: Support Engineer II (Tier 2 Support Technician) - Bilingual... ...Technology is a leading IT services company dedicated to helping medium to large-sized businesses... ...issues to Tier 3 with comprehensive... ...steps. Update internal knowledge bases and create troubleshooting...
Full time
Part time
Work at office
Local area
Remote work
Shift work
Night shift
K3 Technology Inc
Dallas, TX
2 days ago
Technical Support Engineer 2 (Remote)
...does not discriminate based on actual or... ...The Technical Support Engineer 2 is a member of the Tier 2 Technical Support... ...Load Balancers * Helping create and maintain... ...Technology field * 3+ years of experience... ...experience working knowledge of Virtual infrastructure...
Temporary work
Local area
Immediate start
Remote work
Flexible hours
Databank
Dallas, TX
2 days ago
Technical Support Engineer
...a career. You will help protect what matters... ...The Technical Support Engineer is responsible... ...skills and increase knowledge. Maintain and... ...-premise and cloud based (SaaS) solutions. The... ...A minimum of 4+ years of related... ...B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1,...
H1b
Trend Micro Incorporated
Irving, TX
4 days ago
Senior Technical Support Engineer
$117.5k - $176.5k
...Senior Technical Support Engineer The Technical... ..., OneVerily Base, OneVerily Lightpath... ...engineering services will help customers achieve their... ...playbooks and knowledge base content for issue... ...access controls. ~3+ years experience working... ...~4+ years of experience...
Full time
Verily
Dallas, TX
2 days ago
Deskside Support Engineer
...At Corient, we help high- and ultra-... ...contributions and supports your growth, we... ...shipping and receiving IT hardware.... ...experience). ~3-4 years of experience... ...Windows 11. ~ Knowledge of Microsoft... ...of sitting at a desk and working on a... ...will be determined based on shortage of...
Permanent employment
Temporary work
Work at office
Remote work
Flexible hours
Weekend work
CI Financial Careers
Dallas, TX
2 days ago
IT Messaging & Collaboration Engineer
...Summary: Hillwood IT is seeking a highly... ..., and operational support across messaging, voice... ...Provide Level 2/3 operational support... ...alignment with ITIL-based processes. Develop... ...Abilities: Expert-level knowledge of Microsoft 365... ...presence required 3–4 days per week....
Work at office
Remote work
3 days per week
Hillwood Investment Properties
Dallas, TX
20 hours ago
Technical Staffing Recruiter - Dallas Delivery Center
$45k
...hands-on collaborators, helping customers capitalize... ...program within the IT Talent Solutions and... ...a competitive base salary and uncapped... ...Demonstrate specialized knowledge within the aligned skill... ...Degree and at least 3 years of full-time... ...experience OR 4 years of full-time...
Hourly pay
Full time
Temporary work
Traineeship
TEKsystems
Irving, TX
3 days ago
Technical Staffing Recruiter - Dallas Delivery Center
$45k
...hands-on collaborators, helping customers capitalize... ...program within the IT Talent Solutions and... ...a competitive base salary and uncapped... ...Demonstrate specialized knowledge within the aligned skill... ...Degree and at least 3 years of full-time... ...experience OR 4 years of full-time...
Hourly pay
Full time
Temporary work
Traineeship
TEKsystems
Irving, TX
4 days ago
IT Platform Engineer
...IT Platform Engineer The IT Platform... ...schedule (3 days in office/... ...day operational support, troubleshooting... ...migrations. Provide Tier 2 / Tier 3... ...Technical Knowledge and Understanding... ...experience. ~4+ years of hands... ...supporting Windows-based infrastructure and...
Temporary work
Work experience placement
Work at office
Remote work
Relocation
Work visa
Flexible hours
Core Specialty Insurance
Dallas, TX
2 days ago
Helpdesk Support and IT Technician
...Residents located at Helpdesk Support and IT Technician Job Details:... ...well as a broad range of IT knowledge. You will be responsible... ...and Qualifications: ~2 to 4 years of experience in a... ...offers a competitive performance-based compensation and a generous...
Full time
Work at office
Remote work
Monday to Friday
Weekend work
Snell & Wilmer Staff
Dallas, TX
2 days ago
IT Specialist for DTS Libraries
...Summary The IT Specialist (IT... ...managing and supporting information... ...solutions. Help PSL to help... ...generate reports based on data... ...specialties. Knowledge, education and... ...sitting at a desk and working on... ...dissertations) and 3) EZProxy Analytics and 4) Discovery Web...
Remote work
Dallas Theological Seminary
Dallas, TX
3 days ago
Technical Support Engineer | Malaysia - Remote
...product(s) in a Technical Support Engineer environment.... ...technical documents in Knowledge Management for the support knowledge base. Maintain multiple... ...engineering or science. 4+ years in system administration... ...with heterogeneous IT infrastructure. 3+ years public and/or...
Remote job
Work at office
Flexible hours
2 days per week
3 days per week
Cohesity Inc.
Dallas, TX
3 days ago
Senior Technical Support Engineer
...Senior Technical Support Engineer - Workbench... ...support and engineering, helping troubleshoot... ...users across cloud based applications and systems... ...playbooks and knowledge base content for issue... ...controls. ~3+ years experience... ...Qualifications ~4+ years of experience...
Contract work
Immediate start
Medasource
Dallas, TX
1 hour ago
Tier 3 Technical Support Engineer - Systems Integrator
$75k - $95k
...your career while helping bridge the digital... ...advanced technical support for escalated customer... ...and management of IT infrastructure components... ...IT support, help desk, or desktop support... ...with a focus on Tier 3 technical assistance. Strong knowledge of operating...
Permanent employment
Local area
Dallas, TX
more than 2 months ago
Senior Desktop Support Engineer(L3 Level) with EMR(Electronic medical record)
...Customer-facing role supporting physicians and direct care... ...with the use of a Knowledge Base and assign issues to the... ...team. Requirements - 3 or more years of experience... ...you're looking for. IT Field tech experience,... ...documentation skills. 4. Minimum 3 years IT experience...
Local area
Remote work
Omni Inclusive
Dallas, TX
2 days ago
Product Support Engineer
...people feel valued, supported, and empowered, they... ...is a hybrid role (2-3 days per week in one... ...in-depth working knowledge of minimum 1 or 2 Semperis... ...Create Knowledge base articles on a... ...Requirements ~2-4 years working in either an enterprise IT or enterprise software...
Work at office
Local area
Remote work
2 days per week
3 days per week
Semperis
Dallas, TX
4 days ago
IT Support Technician, Dallas, TX
...EVENT! Excis is a global IT support leader, driven by innovation and... ...-clock support on a rotating 3-shift rota. This is an exceptional... .... Strong technical knowledge of Windows OS (Windows 10/11),... ...Offer A competitive, shift-based hourly rate. The opportunity...
Hourly pay
Contract work
Immediate start
Shift work
Night shift
Rotating shift
Afternoon shift
Excis Compliance ltd
Dallas, TX
1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to IT Help Desk Analyst - Tier 3/4 Support & Knowledge Base. Be the first to apply!