Customer Service Representative

Description


Clerical/Administrative Support
Req #: 90375



Work Schedule

This position follows a consistent weekly schedule:

• Sat-Sun: 7:30 a.m. - 4:00 p.m.
• Tuesday: 7:30 a.m. - 4:00 p.m.
• Thursday: 12:00 p.m. - 4:00 p.m.
• Friday: 7:30 a.m. - 12:00 p.m.

Summary:
The Customer Service Representative (CSR) role greets patients in a friendly and courteous manner and assesses customer needs, providing specific information and assistance to ensure needs are met.


Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: High school diploma or GED preferred.
2. License/Certifications: N/A
3. Experience: One year of experience in a healthcare setting preferred.
4. Additional Skills/Requirements Required: N/A
5. Additional Skills/Requirements Preferred: N/A

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources-so you can grow your career while feeling supported both personally and professionally.


We recognize the value each team member brings to our organization. Any offer of employment will depend on qualifications such as skills, relevant experience, education, certifications, and other job-related factors. The base range is an estimate and does not reflect the full value of our total compensation package.


The pay range for this position is $18.73 to $21.92 per hour.


Compensation for part-time positions is determined on a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).


In addition to base pay, MaineHealth offers comprehensive benefits, recognition programs, career growth opportunities, and, where applicable, shift differentials or other incentives.


If you have questions about this role, please contact [email protected]


Hiring Scam Alert


MaineHealth will never request financial information during the interview or pre-hiring process. All legitimate communications will come from an email address ending in @mainehealth.org. If you suspect fraudulent activity, please report it immediately to [email protected] .


Notice Regarding Maine Employer Surveillance Statute: Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.
Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.