Leasing Consultant

Summary:

The Bear Real Estate Group is hiring for a Leasing Consultants at our stunning properties East National Flats and The Corliss, both located in Milwaukee, WI.

The Leasing Consultant is the front-line ambassador of the community and is responsible for delivering superior customer service experience to prospects and residents. This role focuses on leasing performance, tour-to-lease conversion, accurate application processing, resident communication, and maintaining a polished, tour-ready environment. The Leasing Consultant supports occupancy goals by building trust, following up consistently, and creating an exceptional experience at every touchpoint.

Duties and Responsibilities:

Superior Customer Service and Sales

• Create a warm, professional, high-energy experience for every prospect and resident-phone, email, text, and in person
• Deliver outstanding property tours that highlight features, benefits, and lifestyle; tailor tours to prospect needs and close for the lease
• Follow up promptly and persistently with leads using company standards (same-day responsiveness, clear communication, documented touchpoints)
• Handle questions, concerns, and objections with empathy and solutions-focused professionalism
• Support resident retention by reinforcing a positive living experience and escalating concerns appropriately

Lead Management, Leasing Pipeline, and Conversions

• Manage incoming leads daily from all sources (website, ILS, phone, walk-ins, referrals) and maintain accurate CRM/property management entries
• Maintain prospect pipeline activity (appointments set/kept, follow-up, conversion notes) to support occupancy goals
• Present pricing, availability, specials, and lease terms clearly and accurately; ensure a consistent presentation aligned with company standards
• Prepare and process lease paperwork accurately and on time, including addendums and required disclosures

Application Processing and Screening Support

• Collect and review application documentation for completeness and accuracy
• Coordinate screening steps per policy (identity verification, income documentation, rental history, etc.) and ensure consistent, fair application of criteria
• Communicate next steps to applicants and keep them informed throughout the process
• Maintain organized records and ensure files are complete for move-ins

Move-In Excellence and Resident Onboarding

• Deliver a strong move-in experience: scheduling, welcome communication, keys/access, utilities guidance, and expectations review
• Coordinate with maintenance and management to confirm the home is rent-ready and meets company standards before move-in
• Ensure resident information is entered accurately and that all required documents are signed and retained

Marketing Support and Tour Readiness

• Maintain a clean, welcoming leasing office and model/tour path at all times
• Perform daily curb appeal and tour-ready checks; report issues and coordinate with maintenance/management for quick resolution
• Support outreach and local marketing efforts (events, employer outreach, resident referral initiatives, social media/content as assigned)
• Assist with ensuring online listings and community information are accurate and current (photos, specials, availability, messaging)

Administrative Accuracy and Team Collaboration

• Maintain accurate documentation in the property management system (guest cards, notes, appointments, application status, lease documentation)
• Support the site team with administrative tasks as assigned (reports, resident communications, package process, etc.)
• Collaborate respectfully with teammates and vendors; escalate issues quickly and appropriately
• Uphold confidentiality and professionalism with resident and company information

Competencies

• Must demonstrate strong customer service skills, compliance mindset, financial, problem solving, teamwork, accountability, and communication skills
• Collaboration & Communication: Works seamlessly with team members and provides clear, timely reports to leadership
• Quality & Safety Focus: Ensures a consistent standard of high-quality work, compliance, and resident safety

Other

• Follow Fair Housing laws and company policies consistently and document interactions appropriately
• Comply with all safety and emergency procedures; promptly report incidents, hazards, and concerns
• Other duties as assigned

Physical Demands and Work Environment

• Regularly required to stand, walk, climb stairs, and inspect interior/exterior areas
• Occasionally required to lift up to 25 pounds
• Work may include evenings, weekends, and emergency response situations
• Frequent computer use required

Qualifications

• High school diploma or GED required; associate or bachelor's degree preferred or equivalent experience
• Must have 1+ years of multi-housing experience. (Affordable/LIHTC experience preferred)
• Strong Fair Housing knowledge required
• Excellent written and verbal communication skills
• Excellent problem-solving, communication, and interpersonal skills
• Proficiency in RealPage/OneSite or comparable property management software
• Proficiency in in Microsoft Office (Outlook, Teams, Word, Excel, etc.)
• Valid driver's license and reliable transportation

WHAT YOU'LL LOVE ABOUT WORKING HERE:

• Invest in Your Future: 401(k) with company match, plus annual merit-based increases
• Prioritize Your Health: Comprehensive medical, dental, vision, life insurance, Long-Term Disability, and FSA and HSA options
• Recharge and Renew: Generous paid time off and 8+ paid holidays
• Voluntary Benefits: Short Term Disability, Accident, Critical Illness, and Hospital Indemnity
• Keep Growing: Ongoing education, leadership training, and advancement opportunities across all departments
• Celebrate Together: Annual employee appreciation events, team outings, and company-wide recognition programs
• Make an Impact: Contribute to meaningful projects that shape neighborhoods and improve lives
• Be Rewarded : Eligible for performance-based bonuses and commissions

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bear Real Estate Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.