Public Safety (911) Dispatcher

** This position is on-site in Waterbury, Connecticut **

Are you a calm and composed individual who thrives in high-pressure situations? Do you possess exceptional communication skills and a passion for helping others in times of need? If so, we have an incredible opportunity for you to join our lifesaving team as a 911 Dispatcher!

Northwest Public Safety is a dynamic and cutting-edge 9-1-1 emergency response center committed to providing immediate assistance to those in need. Our team of dedicated professionals works tirelessly around the clock to ensure the safety and well-being of our community. As a 911 Dispatcher, you will be at the forefront of emergency response, coordinating vital information and dispatching the appropriate resources to those in need.

About what we do:

Since 1975, Northwest has built upon our core values of professionalism, teamwork, integrity, reliability, respect, and accountability to provide 9-1-1 communications and Dispatch services to multiple municipalities throughout CT. We are the Primary 9-1-1 answering point for nine (9) cities/towns, and we currently provide Public Safety Dispatch services to thirteen (13) EMS Agencies, eleven (11) Fire Departments, one (1) Regional ALS Fly Car System, and two (2) Law Enforcement Agencies. We also coordinate Ambulance-to-Hospital communications (CMED) for twenty-eight (28) cities and towns and six (6) area Hospitals.

About the position of Public Safety Dispatcher:

As a member of our team, you will be tasked to:

• Assess and prioritize calls based on the level of urgency and dispatch appropriate emergency personnel
• Utilize advanced technology and computer systems to track resources, monitor situations, and relay information to emergency responders
• Collaborate closely with police, fire, and medical personnel to coordinate swift and effective responses
• Document and maintain detailed and accurate records of all calls, ensuring essential information is properly recorded
• Maintain and project a professional attitude by remaining calm, courteous, and respectful with members of the public and partner agencies

Job Requirements:

• (Required) Prior or current Public Safety experience (defined here as paid or volunteer service with a Fire Department, EMS, or Law Enforcement agency) OR previous Public Safety Dispatch/Call Taking experience
  • Applicants without prior field or dispatch experience in Fire, EMS, or Law Enforcement should apply as a Public Safety Call Taker
• Proficient computer skills with the ability to quickly learn and navigate dispatching software, including typing at a minimum net speed of 35 words per minute
• Exceptional communication skills, both verbal and written, with the ability to convey information clearly and effectively
• Strong decision-making and problem-solving skills, with the ability to think and react to dynamic situations
• Availability to work in varying shifts, including nights, weekends, and holidays
• Highly dependable in consistently reporting for work on-time and as scheduled; available for mandatory overtime when required
• High School Diploma or equivalent
• Eligibility to work in the United States

Perks and Benefits:

• Competitive salary package with opportunities for growth and advancement
• Comprehensive training program to equip you with the skills and knowledge necessary to excel in your role
• Rewarding work environment where you can truly make a difference and help those in need
• State-of-the-art facilities and technology to support your success
• Health, dental, and vision
• Long-term and short-term disability
• 401k with company match

How to apply:

Once we have received your application, your resume, skills, and experience will be evaluated by a member of our hiring team. If selected to proceed, you will be contacted to complete an initial (remote) pre-employment assessment. Successful completion of this test will qualify you to continue through to the next phase of the pre-employment process.

This is a full-time, non-exempt 40-hour per week job position, working a variety of shift hours including combinations of 8, 10, and 12-hour shifts. A Collective Bargaining Agreement is in place with IAFF Local 5146. Pay commensurate with prior Public Safety experience taken into consideration and as defined in Pay Steps of the collective bargaining agreement.

A comprehensive background check including pre-employment physical, drug testing, and criminal history will be conducted on potential employee candidates.