Front desk Manager

Front Desk Manager

Do you enjoy meeting people and providing exceptional service to ensure they feel welcome? Are job satisfaction and opportunities for advancement important to you? Then you should come join our team! Locally based in Mt. Juliet TN, 24-7 Hotel Management offers a stable work environment with an open-door policy, paid vacation, paid training, supplemental vision, dental and life insurance; discounted room nights when traveling in our family of hotels and opportunities for advancement. 24-7 Hotel Management promotes innovation, initiative, creativity and constantly strives to improve ourselves. The Front desk Manager works under the direction of the General Manager and is responsible for the overall guest services and financial accuracy of the hotel to include supervision and training of guest services representatives and night audit staff. He or she may also provide assistance in all areas of the hotel, including front desk, housekeeping, maintenance and food and beverage as necessary.

Job Requirements:

• Responsible for the appropriate scheduling of the guest services representatives and night audit staff
• Reviewing all shifts and ensuring that any and all issues are addressed and documenting that information
• Living the guest service philosophy of the customer is always first
• Responsible for holding guest services meetings and ensuring that the employees are kept informed
• Training of the guest services staff on all required training programs
• Establishing consistent operating procedures
• Responsible for the Medallia and social media scores, review the scores with the staff, site areas for improvement
• Handle guest complaints and special requests, motivates staff and establishes a productive and positive work environment
• Assistance in the food and beverage operation
• Responds promptly to any guests inquiries or complaints (if reasonable) by either doing it himself/herself or delegating a co-employee
• Shows personal control in front of guests by maintaining positive attitude, staying calm & patient, avoiding use of negative language, and never displaying anger; demonstrates a commitment to servicing the guest
• Covers other areas of the hotel as needed
• Has oversight over the housekeeping department

Necessary Skills:

• Ability to problem solve and shift focus when business demands • Ability to effectively communicate specific oral and written instructions to all levels of staff and hotel management • Ability to effectively communicate with guests in a friendly, approachable, and professional manner • Ability to prioritize all aspects of hotel functioning • Willingness and ability to adapt function as necessary to meet business demands • Desire to focus on guest satisfaction and project this desire through positive interaction with guests while striving to provide and require an excellent experience • Ability to use analytic skills for determining business potential and value in coordination with excellent communication, organization, time management and listening skills which are paramount for success in this position • Strong computer skills in Microsoft Office, including word processing, utilizing spreadsheets, and familiarity with property specific property management systems. • Ability to handle all facets of effective and profitable hotel functioning while creating a warm and welcoming environment for all guests, both internal and external. • Must have ability to subtract, multiply, add, and divide all units of measure, ability to compute ratios, rate, and percentages, draw and interpret bar graphs, and perform basic arithmetic computations involving American monetary units • Must be able to communicate effectively in both verbal and written form via Word documents, Excel spreadsheets, email, text, or other software applications

Physical Requirements:

• Must be able to stand for extended periods of time • Must be able to climb stairs • Must be able to thrive in a fast-pace environment • Must be able to lift up to 10 pounds frequently and 20 pounds periodically • Must be able to pull up to 20 pounds occasionally • Must have visual acuity to distinguish between objects both near and far (with or without corrective lenses)

Required Education & Experience:

• High School, Technical College / Associates Degree or Some College • Minimum 1 years experience as a department supervisor • Minimum 2 years hotel operations experience in a supervisory capacity

Compensation: $40,000.00 - $60,000.00 per year