Overnight Front Desk Associate

Who We Are At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing! Who You Are All of our Team Members at Planet Fitness share one thing in common - a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®. Characteristics that will make you a perfect match for our Overnight Front Desk Associate: You Exhibit a positive and upbeat attitude. Have a passion for delivering a consistent and exceptional experience to members, guests, and fellow team members. Pride yourself on your work while being punctual, reliable, and dependable. Handle all interactions with diplomacy and exhibit a genuine motivation for helping others. Act with integrity and show respect to everyone around you. Exhibit strong communication skills and have an ability to listen and empathize. Inspire and motivate others to achieve their goals. Are a quick study with the ability to apply what you have learned during training. About the Overnight Front Desk Associate Role As an Overnight Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience. Daily Responsibilities Greet members/guests as they enter and exit the club; assist them with any questions or concerns as they check in. Help promote the Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies. Resolve member concerns and, as needed, escalates to a Manager. Answer phones in a friendly manner and assist callers with their inquiries. Perform membership related functions such as sign‑ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships. Perform prospective member calls and tours; assess membership needs. Execute retail transactions with accuracy and drive sales goals. Regular, consistent cleaning and sanitizing of all exercise equipment and spa amenities. This includes communal spaces as well as your assigned area. Ensure restrooms are clean, sanitized, stocked and clutter free by following the cleaning schedule. Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns. Promptly address maintenance and facility concerns such as broken or missing equipment. About Your Qualifications 6–12 months of experience in a customer service environment is preferred. Must be 18 years of age or older. Willing to become CPR/AED certified (training provided). Basic computer proficiency. Physical Demands Continual standing and moving throughout the club to accomplish tasks during the shift. Continual communication in person or on the phone to exchange information during the shift. Must be able to lift up to 75 pounds. Will encounter toxic chemicals during the shift. Frequent cleaning and sanitizing of equipment and facilities. Moving in different positions, including bending and twisting, to accomplish tasks. Benefits for Full-Time Employees Medical, Dental, and Vision Insurance Vacation, Sick Time, Holiday Pay Free Black Card Membership 401(k) Retirement Savings Plan Term Life Insurance Healthcare and Dependent Care Flexible Spending Accounts Tuition Reimbursement Employee perks and discounts Engaging team‑building competitions and social events Note: Certain benefits listed are for full-time employees only. Legal Statements E‑Verify is used in the following states: Florida, Georgia, North Carolina, South Carolina, and Alabama. Health and Safety Requirements: Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. #J-18808-Ljbffr