Franchise Sales Team Manager

Overview

World Travel Holdings is seeking a Franchise Sales Team Manager to lead the day-to-day execution of its franchise sales strategy for Dream Vacations and CruiseOne. Reporting to the Vice President of Sales, this role is responsible for leading, coaching, and developing a team of Franchise Development Managers (FDMs) while driving performance against franchise sales and recruitment objectives. The Franchise Sales Team Manager serves as a key sales leader focused on optimizing team performance, improving sales processes, leveraging data and analytics, and ensuring the Franchise Development team has the tools, training, and support needed to achieve sales goals. This role partners closely with Marketing, Operations, Training, and other business leaders to drive growth and deliver an exceptional prospect experience throughout the franchise sales journey.

About the Company

World Travel Holdings, headquartered in Fort Lauderdale, FL, is the nation’s largest cruise agency and an award‑winning leisure travel company with nearly 40 travel brands. Through owned brands and private‑label partnerships, we sell cruises, villas, resort day passes, and luxury travel services. With a top-rated franchise, a UK cruise division, and a strong commitment to employee engagement and remote work, World Travel Holdings offers a people-focused culture. Learn more: WorldTravelHoldings.com

Responsibilities

Team Leadership & Coaching

• Lead, coach, and develop a team of Franchise Development Managers (FDMs) to achieve monthly, quarterly, and annual franchise sales goals.
• Conduct regular one-on-one meetings to review performance, provide coaching, remove obstacles, and support professional development.
• Monitor sales calls, conduct call reviews, and provide ongoing feedback to improve sales effectiveness, prospect engagement, and conversion rates.
• Foster a high-performance, collaborative, and accountable team culture focused on continuous improvement and results.

Sales Performance & Analytics

• Drive achievement of franchise sales and recruitment targets through effective leadership, coaching, and performance management.
• Analyze sales performance, lead conversion metrics, pipeline activity, and recruitment results to identify trends, opportunities, and areas for improvement.
• Develop and communicate key performance metrics, reporting, and insights that support data-driven decision-making.
• Partner with the Vice President, Sales on forecasting, performance reviews, and sales planning efforts.

Sales Operations & Process Improvement

• Manage CRM processes, reporting, and data integrity through HubSpot, SugarCRM, and other sales tools.
• Identify and implement process improvements, sales methodologies, and tools that enhance productivity and improve sales results.
• Develop and maintain sales playbooks, process documentation, training materials, videos, and best practices to support consistency and performance across the team.
• Ensure effective execution of recruitment and sales workflows throughout the prospect lifecycle.

Business Partnership & Recruitment Support

• Collaborate with Marketing, Training, Operations, Contract Administration, and other departments to ensure alignment and support achievement of franchise sales objectives.
• Support the planning, coordination, and execution of franchise recruitment events, including Discovery Days, webinars, trade shows, virtual events, and in-person recruitment activities.
• Monitor prospect feedback and recommend enhancements to improve the overall prospect experience and sales process.
• Oversee the Franchise Administrator and related administrative functions to ensure accurate and timely execution of contracts, onboarding activities, compliance requirements, and sales support processes.

Qualifications

• Bachelor's degree in Business, Sales, Marketing, Communications, or a related field preferred.
• 3+ years of experience in sales leadership, franchise sales, business development, sales operations, or a related field.
• Demonstrated experience leading, coaching, and developing high-performing sales teams.
• Proven ability to drive sales results through performance management, analytics, and process improvement.
• Strong analytical skills with the ability to translate data into actionable insights and recommendations.
• Excellent communication, leadership, and interpersonal skills.
• Experience managing sales pipelines, forecasting, and performance metrics.
• Proficiency in Microsoft Office Suite, including Excel, PowerPoint, Word, and Teams.
• Experience with CRM platforms such as HubSpot, SugarCRM, Salesforce, or similar systems.
• Strong organizational, project management, and problem-solving skills.
• Self-motivated, detail-oriented, and results-driven.
• Experience developing training materials, sales enablement tools, and performance improvement programs is preferred.

Compensation and Benefits

Estimated Pay Range: $90,000 - $100,000/year

Benefits Overview:

• Comprehensive medical, dental, and vision coverage
• Company-paid life and disability insurance
• 401(k) with discretionary company match
• Paid time off and holidays
• Travel discounts and employee perks
• Employee Assistance Program (EAP)
• Professional development and learning opportunities

EEO Statement

World Travel Holdings is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to any status protected by applicable law.