Veterinary Customer Service Representative

Veterinary Customer Service Representative

Focused Pet Care is a dedicated, multi-doctor emergency hospital serving Orange Park and surrounding Northeastern Florida communities. We operate 24 hours a day, 365 days a year- providing immediate, uninterrupted emergency care with no on-call delays. Our hospital features a hospital-grade ICU, in-house laboratory and diagnostics, oxygen therapy, a fully stocked blood bank with transfusion capability, and critical care support from experienced emergency veterinarians and technicians.

We take pride in delivering exceptional medical care supported by genuine compassion. Our team treats every patient as if they were their own pet and communicates clearly and respectfully with families navigating urgent and stressful situations. Our mission is simple: to give every pet the best possible chance at recovery and to support their families with empathy, honesty, and professionalism.

Job Description

Job duties include, but are not limited to:

• Maintain the visual appeal of the hospital reception area, greet and welcome clients and patients
• Answer questions and triage client concerns
• Answer calls or emails and direct to the appropriate party for resolution
• Schedule appointments to maximize efficiency and daily flow
• Check in and check out clients and process payments
• Offer friendly emotional support in a compassionate and discreet manner during times of need to our clients

Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste and potentially contagious diseases.

Whether you're looking to just be a master of your role or trying to grow into that next career move, you'll have opportunities through a variety of virtual and hands on, interactive training and continuing development.

Qualifications

We're looking for:

• Minimum 1+ years of veterinary receptionist experience preferred
• Coverage of some weekend shifts are required for this position
• Compassionate, calm team player with a positive attitude
• Exceptional multitasking abilities and strong communication skills
• Highly organized with excellent computer proficiency
• Self-motivated, with a desire to continuously learn and grow in your role
• Ability to handle emotionally charged situations with professionalism and resilience
• Excellent written and verbal communication skills, especially in difficult or emotional circumstances
• Comfortable working in a veterinary environment, must not be squeamish
• Ability to adapt quickly to changing situations and manage multiple priorities effectively

Additional Information

We offer our staff:

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applicable to licensed employees)
• Tuition Assistance Program
• Access to a CVA/CVT/CVPM Partnership through Penn Foster
• Career Development Opportunities
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)

*Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.

*Note some benefits may only be available to or vary slightly for full time employment status vs part time status.