CX Program Lead - Remote, Equity, Flexible PTO

Openkrill

Nametag is hiring a Customer Experience Program Manager to own the CX operations across Customer Success, Support, and PreSales Solutions Engineering. You’ll oversee from POC to ongoing support, including ticket routing, acknowledgments, and promises tracking, with an emphasis on AI-forward tooling.

The role blends program management, inbound queue control, and hands-on L1 support, without coding, focusing on triage, bug tracking, and ITSA plumbing for efficient customer experiences.

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Vacancy posted 2 days ago

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