Infrastructure Manager

Job Description

Job Description

We are looking for an Infrastructure Manager to oversee the performance, security, and ongoing improvement of enterprise infrastructure across on-premises and cloud environments in Albuquerque, New Mexico. This onsite leadership role blends team management with direct technical involvement, supporting critical platforms that keep business systems running smoothly. The position is responsible for guiding infrastructure operations, strengthening reliability, and ensuring core services are maintained to a high standard.

Responsibilities:

• Direct day-to-day operations for core infrastructure services, including Windows and Linux servers, virtualization, cloud platforms, identity systems, Microsoft 365 services, storage, backup, and disaster recovery solutions.

• Lead, coach, and support infrastructure engineers and administrators while setting clear expectations for operational excellence and technical delivery.

• Take an active role in resolving high-impact infrastructure issues, performing deep technical troubleshooting, and guiding remediation for complex platform incidents.

• Drive patching, upgrades, hardware renewal planning, and other lifecycle activities to keep infrastructure secure, current, and dependable.

• Establish and maintain operational procedures, technical documentation, and service standards that improve consistency across infrastructure environments.

• Oversee monitoring and alerting capabilities to ensure system events are visible, actionable, and aligned with business needs.

• Partner with architecture, Site Reliability, and production operations teams to prepare infrastructure for new deployments, platform changes, and incident response.

• Support infrastructure enhancement initiatives such as platform upgrades, system migrations, and automation efforts that improve efficiency and service stability.

• Monitor capacity, utilization, and platform health, and lead root cause analysis when infrastructure failures or service interruptions occur.

Other duties as needed

The successful Infrastructure Manager will have:

• Knowledge of Microsoft 365 Enterprise administration and support.

• Familiarity with cloud infrastructure, including Amazon Web Services (AWS), and hybrid environment operations.

• Experience managing identity and access technologies, including Active Directory and Microsoft Entra ID.

• At least 5 years of experience working in enterprise infrastructure environments.

• Previous leadership or supervisory experience managing technical teams in an infrastructure setting.

• Strong hands-on expertise with Windows Server. Linux administration is a plus

• Experience with automation, scripting, or DevOps-related practices that improve infrastructure operations.

• A growth mindset and servant leadership mentality, willingness to mentor and develop and manage a high performing team.

Background required prior to employment