Assistant Property Manager

Job Description

We are looking for an Assistant Property Manager (APM) to assist in the overall management at our 730-unit property in The Colony. The position of APM is designed to train personnel for the position of Property Manager.

Job Responsibilities

• Maintain a professional, organized and efficient property accounting office which provides quality and timely customer service to residents
• Meet reporting deadlines and ensuring accuracy of accounting information
• Act as manager in the absence of Property Manager, if so directed, including supervision of on-site employees
• Participate in leasing or reception duties
• Assist with maintaining/enforcing company and community policies
• Post all monies/credit cards & process guest suite payments, record NCC payments (post check & create charge batch & create JE)
• Work renewals on a weekly basis to achieve at least a 50% renewal closing rate
• Participate in resident retention events
• Clear and maintain EFT information
• Check bank for returned payments / Initiate wire transfers & stop payments
• Monthly posting/utilities & bill back electric bills
• Process all move-ins (demographics, charges, utility billing, etc.)
• Post late fees multiple times each month
• Process move-out deposit accountings & discuss move-out statements with residents/manage in-house collection program & perform write-offs
• Process & code all invoices through A/P system, enter manual & resident referral payables
• Enter/update lease changes, notices and renewals. Update rentable items
• Field vendor calls about payments & issue keys
• Assist residents with concerns, packages, questions, etc.
• Charge & explain violations/charges with empathy
• Reset resident portals & troubleshoot resident portal/payment issues
• Locate/clarify missing information needed to process move-ins, cancels/denials, move-outs, etc.
• Send balance due reminders / run delinquency reports – close month with delinquency under 1%
• Hand deliver 3-day notices to vacate each month - file evictions/writs
• Enter & maintain access cards in system

Job Qualifications

• High school diploma required; Some college or college degree highly preferred
• Minimum of 3-years’ experience in multifamily property management
• Minimum of 2-years’ experience as an Assistant Property Manager for 500+ units
• Experience with Yardi accounting software is required
• Strong customer service skills; ability to promote good resident and service staff relationships
• Knowledge & familiarity with A/P software preferred
• Ability to work a minimum of one weekend per month
• Outstanding organizational, analytical and communication skills
• Ability to meet and manage deadlines in fast-paced environment with multiple interruptions
• Exceptional team-building skills
• Good written and verbal communication skills, detail-oriented

Benefits and Perks

• Competitive salary
• Robust benefit package, including Medical, Dental, and Vision
• Company-paid Life and Disability coverage
• 401(k) with generous company match
• Commission and bonus eligible monthly
• Employee lease discounts available
• Monthly employee recognition awards
• Career path and growth opportunities available