Operations Agent
Snelling Staffing Services
Operations Agent Opportunity
Snelling Staffing in Roseville has a great Operations Agent opportunity in Romulus, MI. This is a full-time contract to hire Monday through Friday day shift position. The ideal candidate will be able to perform the following duties and possess the listed qualifications:
Responsibilities:
- Track and trace ground and international air shipments, providing timely updates to customers and internal teams.
- Bid on ground and air shipments via email and customer portals, adhering to specific requirements and rate guidelines.
- Respond to customer inquiries via email and telephone in a professional and timely manner.
- Perform administrative tasks, including data entry and document uploading.
- Proactively identify and communicate potential delays or logistical issues to carriers and customers.
- Develop and implement solutions for operational challenges, such as equipment breakdowns.
- Support the operations team with additional tasks as required Provide comprehensive handovers to the NIGHT shift regarding ongoing issues.
Qualifications:
- Strong attention to detail and the ability to work effectively with minimal supervision.
- Reliability, consistency, and excellent time management skills.
- Ability to thrive in a fast-paced logistics environment.
- Clear written and verbal communication skills.
- Proficiency in basic computer applications, including email and web portals.
- Experience in logistics, transportation, or customer service is preferred.
- Freight forwarding experience a must.
- HS diploma or GED required.
Vacancy posted 5 days ago
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