Administrative Assistant II - Health

Salary : $45,669.30 - $64,529.53 Annually
Location : Public Health - 338 1st Ave SW Taylorsville, NC 28681
Job Type: Full-Time
Job Number: 202600035
Department: Public Health
Opening Date: 05/11/2026
FLSA: Non-Exempt
Recruitment Rate / Range: $46,811.03


Position Description


An employee in this class performs a variety of complex office and administrative assistance for the department head and other staff with daily affairs. Interprets, develops, and carries out policies and procedures for all programs. This position must effectively collaborate with various county agencies including but not limited to, Human Resources, Finance, Maintenance, IT, as well as other departments and the general public. This position must have a good working relationship with State agencies and serve as a liaison between the department and consultants. This position also provides agency-wide monitoring and training on safety compliance requirements serving as HIPAA Officer. Work also includes greeting individuals as they enter the Health Department Administrative Offices. This employee also serves as the Deputy Registrar for Vital Records. The employee should have considerable knowledge of effective practices to ensure the public and clients are assisted in a timely manner with a comprehensive responsibility for administrative operations. Sound judgement is required in performing the tasks. Work involves highly confidential and sensitive information regarding employees and clients. Work is performed under direct supervision of the Health Director.

Responsibilities

• Assists the Health Director with day-to-day tasks such as writing letters, reports, researching, interpreting various materials; receives, screens, and reviews correspondence.
• Screens telephone, greets visitors, provides information or routes callers to appropriate personnel, takes messages as appropriate and answers inquiries from the public by phone or from walk-ins for the Health Director and keeps the Health Director on task for meetings. Uses discretion in communication both at work and outside of workplace so as not to release confidential information.
• Handles difficult situations with tact and ensures communication is handled professionally and with courtesy without exception.
• Develops and revises work procedures and methods.
• Serves as liaison to expedite the flow of information, interprets policies, procedures, rules, and regulations to staff, as well as the general public.
• Coordinates and schedules meetings, conferences, and workshops as necessary.
• Attends meetings and conferences which may include staff meetings, division meetings, monthly or more frequent individual conferences with the Director and/or Human Resources Department.
• Prepares, posts, and documents public notices.
• Compiles and maintains information packets, schedules and attends various meetings, takes and transcribes minutes for various staff; assists with the preparation of meeting agendas and packets.
• Serves as the first point of contact for staff complaints or grievances while making every effort to resolve the problem in the best interest of the employee and the department.
• Serves as liaison to the community on committees, boards, and the like connecting the agency and the programs or services to the community.
• Prepares personnel action forms, completes new hire orientation, and prepares payroll for all staff.
• Assists department with maintenance of departmental policy and procedure manuals.
• Assists with planning for mass care shelter operations as directed.
• Serves on various boards within the County and throughout the region or State (ex: LEPC, WNCHLPHMSSA).
• Records, approves, and affirms all incoming notification of deaths, death certificates, and home birth certificates for Alexander County.
• Completes reports for Vital Records office on a weekly and monthly basis.
• Issues Burial Transit, Disinterment, and Reinternment permits in accordance with Vital Statistic Laws.
• Maintains contact with the local funeral homes, as well as the physicians if applicable, to assure death certificates are filed within the appropriate time frame.
• Coordinates communication between the Health Director and staff.
• Maintains contact with local and state agencies as well as private entities to gather information and/or explain agency policies and procedures.
• Operates and maintains a variety of office equipment; maintains departmental vehicle logs, as well as schedules staff usage for the vehicles.
• Serves as the department liaison between the Health Department and other county entities such as IT, Maintenance, Human Resources, and others., submitting work orders for staff to the appropriate department as necessary.
• Assists Health Educator with maintaining notations and placement of completed benchmarks for accreditation, keeping a paper copy of all documentation.
• Develops, maintains, reviews, and revises quality management program, accreditation, and general departmental policies and procedures on an annual basis. Provides follow-up recommendations for implemented quality improvement processes, assisting the quality improvement team with various administrative duties and assures standardization in implementation of processes to ensure quality and consistency of services.
• Assists with developing and maintaining procedures, protocols, and memorandums of understanding for the department.
• Obtains and maintains Notary Public in NC for required DNA/Drug Screens.
• This position has been identified to have responsibilities in the Preparedness Plan for the Health Department. In the case of an event within the county the employee is required to work at a specified location in-house or off-site as identified in various Health Department Emergency Response Plans (ex. Preparedness, Pan Flu, etc.).
• This position has been identified to have a role on the Epidemiology Team (Epi-Team) for the Health Department. All response activities shall be performed per the Epi-Team policy and the Preparedness Plan for the Health Department.
• Performs other duties as assigned.

Knowledge, Skills, & Abilities

• Thorough knowledge of office practices and procedures.
• Ability to analyze and interpret policy/procedural guidelines.
• Ability to independently resolve problems and questions.
• Thorough knowledge and ability to use correct grammar, vocabulary, and spelling.
• Considerable knowledge of County function to which assigned and related policies, procedures, and regulations.
• Ability to be tactful and courteous, communicating effectively in person and via telephone.
• Ability to receive and relay basic information and instructions on departmental programs based on inquiries.
• Ability to gather and compile materials from a variety of sources.
• Ability to use a wide variety of word processing and other computer software to generate work for the office assigned (ex. Microsoft, Zoom, Screen Hub, Canva, etc.).
• Ability to use judgment in organizing/establishing priorities and work assigned.
• Ability to handle and process sensitive/confidential information and data appropriately.
• Ability to record information and balance figures.
• Ability to compile information based on general instructions.
• Ability to arrange records, reports, and files into a proper sequence; establish and maintain inventory records management systems.
• Ability to establish and maintain effective working relationships with supervisor, employees, and the general public.

Required Minimum Education / Experience

• Bachelor's Degree in business administration, public administration or other related fields; or
• Associate's Degree in secretarial science or business administration and two years of responsible secretarial or clerical/administrative experience; or
• Graduation from high school or equivalent and four years of progressively responsible secretarial / administrative experience including two years of administrative or office management experience involving substantial public contact, information gathering and writing experience; or
• Equivalent combination of education and experience.
• Possess a valid NC Driver's License.

Alexander County is a rewarding and supportive place to work!

We offer a full compensation package including quality benefits with flexible options to meet the needs of our employees and their families.
HEALTH CARE
Medical Insurance - Employee medical insurance is 100% paid provided wellness incentive requirements are met. Spouse and family coverage is available at employee expense per pay period:

Child: $69.23 Children: $207.69 Spouse: $230.77 Family: $392.31

Dental Insurance - Employee dental insurance is 100% paid. Spouse and family coverage is available at employee expense per pay period:

Child(ren): $16.95 Spouse: $18.89 Family: $52.32

Vision Insurance - Employee vision insurance is 100% paid. Spouse and family coverage is available at employee expense per pay period:

Child(ren): $3.86 Spouse: $3.48 Family: $7.50

WELLNESS

Health Clinic - Available to all County employees and dependents covered under the medical insurance plan. Covered visits include ear infections, colds, first aid, physicals, and other acute care needs.

Complementary Alternative Medicine (CAM) - The medical plan offers alternative therapies such as acupuncture, hypnotherapy, massage therapy, yoga, and others. Specific requirements must be met for partial reimbursement - refer to the employee guide for more information.

Employee Assistance Program (EAP) - Counseling services are available to all employees and dependents in the home. Services are provided in a private and confidential setting. The County provides coverage for the first five visits per year.

YMCA - No joining or monthly membership fees for eligible employees. Employees may opt to upgrade their membership to a family rate of $6.92 per pay period.

PureGrit Fitness - Discounted member fees for eligible employees with access to a weight room, unlimited classes, or a day pass.

WORK/LIFE BALANCE

Holidays - Twelve days of paid leave are provided throughout the year to eligible employees.

Sick Leave - Employees earn eight hours per month; EMS employees earn 11 hours per month.

Annual Leave - Employees earn prorated hours per month based upon years of service and hours worked.
Birth Month Leave: Employees will receive the equivalent hours of one regular workday added to their annual leave on the second day of their birth month.

Community Involvement Leave: Employees earn eight hours per calendar year, expiring on December 31.

Bereavement Leave: Employees are given 24 hours of paid leave to grieve the loss of an immediate family member.


Parental Leave: Eligible employees can request up to 6 weeks of paid leave per calendar year.

Discount Tickets - Discount tickets to various recreational venues including AMC Theaters, Carowinds, Tweetsie Railroad, Biltmore Estate, and others.

FINANCIAL STABILITY

NC Local Government Retirement System - The Local Governmental Employees' Retirement System (LGERS) is a defined benefit plan. Full-time and eligible part-time employees are automatically enrolled in the system. Employees contribute a mandatory, fixed 6% on a pre-tax basis. An employee is considered vested after five years of contributory service.

Life Insurance - $12,500 of Life and AD&D at no cost to the employee. Additional coverage is available at employee expense.

Longevity - After five (5) years of continuous full-time County service, employees receive an annual lump sum payment of 1.5% of their salary during their anniversary month. Moving forward, the amount increases by .10 per year based upon years of service.

401k and 457 Deferred Compensation - Contributions are available as an employee option.

Tuition Reimbursement: Employees who have completed their initial probationary period are eligible to participate in the tuition reimbursement program of up to $1,000 per semester in qualified expenses.

Supplemental Benefits - The County partners with Aflac, as an employee option, for additional supplemental benefits.

Local Government Federal Credit Union (CIVIC) - Memberships are available to County employees.

For additional details on benefits, please review the Alexander County policies at or
contact the Human Resources Department at View phone number on click.appcast.io.
01


Please select your highest level of education completed.

• Some High School
• High School/GED
• Associate's Degree in secretarial science or business administration
• Associate's Degree in any other field
• Bachelor's Degree in business administration, public administration or other related fields
• Bachelor's Degree in any other field
• Master's Degree or higher

02


How many years of secretarial or clerical/administrative experience do you have?

• None
• Less than 1 year
• 1 - 2 years
• 2 - 3 years
• 3 - 4 years
• 4 - 5 years
• 5 + years

03


Do you have a valid North Carolina driver's license?

• Yes
• No

Required Question