Receptionist

Gallagher Front Desk Receptionist

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you're ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

The Front Desk Receptionist serves as the first point of contact for clients, visitors, carriers, vendors, and employees. This position is responsible for managing front office operations, handling incoming communications, coordinating mail services, supporting accounting processes, maintaining electronic records in Epic, and providing administrative support to various departments. The Receptionist plays a critical role in ensuring efficient daily office operations and delivering exceptional customer service.

How You'll Make an Impact

Front Desk & Visitor Management:

• Welcome visitors, clients, and vendors in a professional and courteous manner.
• Manage the front desk and maintain a positive, professional office environment.
• Notify appropriate team members when visitors arrive.
• Coordinate office coverage and arrange backup support when away from the reception area.
• Post signage for holidays, office closures, and other office notifications as needed.
• Distribute contractor bonds when authorized individuals arrive for pickup.

Telephone & Communication Management:

• Answer and direct incoming phone calls promptly and professionally.
• Return voicemail messages and route calls to the appropriate staff members.
• Monitor and manage shared departmental email inboxes.
• Maintain and respond to personal work email communications in a timely manner.

Mail & Shipping Operations:

• Receive, sort, distribute, and process incoming mail.
• Prepare and send outgoing mail for office staff.
• Process priority mailings and special shipments.
• Coordinate FedEx overnight shipments with prior management approval.
• Deliver incoming packages to appropriate recipients.
• Monitor and maintain postage account balances, including Stamps.com funding.
• Process returned mail by scanning, documenting, and notifying responsible agents.
• Scan and route mail to PATRA and other designated systems or departments.
• Mail surveys and related customer correspondence.
• Print, prepare, and attach Personal Lines survey documentation to Epic.

Accounting Support:

• Attach checks received from Accounting to the appropriate accounts within Epic.
• Process weekly check runs received from Accounting.
• Prepare and mail accounting checks and related correspondence.
• Maintain accurate records of accounting-related transactions and documentation.

Epic Database Administration:

• Review and process unrouted attachments in Epic.
• Ensure documents are attached accurately to the correct customer accounts.
• Maintain organized and accurate electronic records within the agency management system.

Administrative Support:

• Print, assemble, and bind proposals as requested.
• Assist with Commercial Lines proposal preparation when assigned.
• Provide general administrative support to departments as needed.
• Perform additional office support duties and special projects assigned by management.

About You

Required: High school diploma; no experience required. Highly Preferred: Previous receptionist, administrative assistant, customer service, or office support experience preferred. Strong verbal and written communication skills. Excellent customer service and interpersonal skills. Proficiency with Microsoft Office applications, including Outlook, Word, and Excel. Ability to learn and effectively utilize Epic agency management software. Strong organizational skills and attention to detail. Ability to manage multiple tasks and prioritize work effectively. Professional appearance and demeanor. Ability to handle confidential information with discretion.

Key Competencies

Customer Service Excellence Professional Communication Organization and Time Management Attention to Detail Dependability and Accountability Team Collaboration Problem Solving Adaptability and Flexibility

Compensation and Benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more...

We Value Inclusion and Diversity

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.