Patient Care Assistant/Unit Coordinator, Mary and Elizabeth Hospital, 3C Med Psych, 7p-7a

Job Title

Performs clerical duties on the unit under the direction of the Licensed Nursing Personnel. Applies proper and professional communication skills between personnel within the department and to other departments in relationship to patient care. Presents a personable and professional attitude to physicians, patients, families, visitors, and co-workers. Provides clinical patient care support in a caring, safe, efficient manner, under the direction of an RN. Performs other functions including phlebotomy, EKG lead placement, and respiratory functions. This employee adheres to the values of patient and family centered care.

Essential Functions

Transcribes and computes physician orders, department orders and messages accurately. Writes legibly and transcribes orders accurately
Assembles patient medical records and maintains proper order of records within the chart
Sets up admission charts and disassembles discharged and transferred charts, checking for completeness
Handles desk communications properly and promptly, including responding immediately to intercom, pages and routing of messages to appropriate person
Replaces forms as necessary in patient medical records
Routes requests for patient information to nurse promptly and accurately
Communicates physician orders to responsible nurse. Collects required unit data
Measures and documents intake and output, heights and weights, and vital signs
Applies, monitors, and documents restraint usage
Collects urine, stool, and sputum specimens
Performs and documents point-of-care testing
Performs and documents patient mobility and exercise, and comfort, rest, and sleep care needs
Performs and documents patient hygiene, grooming, and dressing, skin and nail care, dietary, and toileting and elimination needs

Other Functions

Organizes equipment and supplies
Completes bedmaking and cleaning assignments on the unit
Performs and documents perineal care, and applies unsterile hot/cold packs/compresses, bandages, and elastic stockings
Safely and correctly operates equipment (i.e. beds, wheelchairs, stretchers, hypo/hyperthermia unit, mechanical lifts, bed scales)
Presents a pleasant, courteous, effective manner with telephone conversations and interactions with others
Orders stock; maintains and enters charged items at the end of the shift according to procedure
Orients new personnel in desk orientation
Assists with admitting, physical examination, transferring, and discharging patients
Transports patients, lab work, specimens, and blood
Adheres to Universal precaution, infection control, OSHA, and other regulatory policies and procedures. Maintains safe work practices and follows facility safety procedures
Maintains compliance with all company policies, procedures and standards of conduct
Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
Performs other duties as assigned

Job Requirements

Education: High school diploma or GED/Equivalent (required) Completion of a recognized Clinical Assistant. Medical Assistant or EMT Training Program or Nursing Students who have completed Fundamentals of Nursing Course from an accredited school of nursing (preferred)Certification: Basic Life Support (through AHA) (required) Certification as a Nursing Assistant (C.N.A), Certified Medical Assistant (CMA) or Emergency Medical Technician (EMT). (preferred) Current and in good standing with state licensing board or be enrolled in an accredited school of nursing with completion of Fundamentals of Nursing Course. (LPN's may apply.) (preferred)

Job Competency

Knowledge, Skills, and Abilities critical to this role: Initiative, communicator, problem solver
Proactive - anticipates and plans for problems before they arise
Service Excellence responsive, informs constituents of process, pleasant to work with, educates and provides timely, accurate information
Organized manages time effectively, keeps tasks appropriately prioritized
Flexible ability to change directions as needed for the good of the department or organization
Critical Thinking ability to think through issues and identify appropriate options
Work Ethics motivated, diligent, industrious and persistent in the workplace, stays on tasks to completion, works at a fast pace to ensure optimal efficiency
Interpersonal can build effective, strong working relationships with employees, colleagues, management and vendors through trust, communication, and credibility
Team ability to work with others, serve others, help others, lead others, mentor others, take directions from others in the interest of moving process and programs forward to the desired outcome

Language Ability

Must be able to communicate effectively in both verbal and written formats

Reasoning Ability

Able to critically think through complex patient situations, process improvements, evidence-based practice
Able to assist others in developing clinical reasoning skills

Computer Skills

Must have the ability to learn and use the electronic documentation system appropriately
Must have the capacity to learn other relevant systems and databases, as needed

Additional Responsibilities

Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
Maintains confidentiality and protects sensitive data at all times
Adheres to organizational and department specific safety standards and guidelines
Works collaboratively and supports efforts of team members
Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community

UofL Health Core Expectation

At UofL Health, we expect all our employees to live the values of honesty, integrity and compassion and demonstrate these values in their interactions with others and as they deliver excellent patient care by:
Honoring and caring for the dignity of all persons in mind, body, and spirit
Ensuring the highest quality of care for those we serve
Working together as a team to achieve our goals
Improving continuously by listening, and asking for and responding to feedback
Seeking new and better ways to meet the needs of those we serve
Using our resources wisely
Understanding how each of our roles contributes to the success of UofL Health