Resident Support Coordinator

Job Description

Job Description

Job description:

About the Organization

We believe everyone deserves the opportunity to maximize their potential and live in a community where they feel supported, valued, and included. Our mission is to assist persons with disabilities and those with age related challenges through the comprehensive provision of quality housing and support services.

Our work is centered around helping individuals access the resources, support, and services they need to thrive. Through meaningful relationships, person centered support, and a commitment to inclusive communities, our team helps residents build connections, increase independence, and reach their personal goals.

If you are passionate about supporting individuals, building relationships, and making a difference in the lives of others, we invite you to join our team as a Resident Supports Coordinator.

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Position Summary

The Resident Supports Coordinator engages with adults and families with a variety of physical disabilities, developmental disabilities, severe and persistent mental illness, substance use and/or co occurring disorders to provide community based support coordination services to residents.

Responsibilities include assessment, service planning, monitoring status, linking resources, and coordinating services as needed. The Resident Support Coordinator will be responsible for a designated caseload at assigned housing communities.

The Resident Support Coordinator participates with property management in a blended management model for the screening of resident prospects, tenancy, and eviction processes.

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Principal Duties and Responsibilities

- Develop and implement individual plans of service using the person centered planning process for residents choosing to participate with supportive services.

- Create a welcoming environment for all residents.

- Facilitate and advocate for access to community resources and property management for accommodations as necessary.

- Assist with benefit acquisition and maintenance including Medicaid, Medicare, Social Security, DHHS Home Help, food assistance, MSHDA Section 8, etc.

- Facilitate transition processes including arrangements for follow up services.

- Utilize Motivational Interviewing to encourage movement through stages of change with resident clients.

- Collaborate and coordinate services with primary case managers, when applicable, including obtaining a copy of updated/current individual plans of service.

- Perform comprehensive assessments to determine medically necessary services.

- Encourage residents to participate in needed support services on a case by case basis.

- Coordinate and assist in crisis intervention and stabilization as needed, using a 24 hour on call system.

- Provide coordination of care with various supports for each person served.

- Complete and maintain required documentation.

- Understand and fulfill requirements of existing contracts or Memorandums of Understanding with community, state, or federal agencies as directed.

- Relay maintenance or safety concerns to property management staff.

- Assist with grant renewals and contract development through record keeping and reporting.

- Establish a frequent presence at assigned housing sites.

- Mentor or coach residents to develop competencies and skills to increase and enjoy social support networks and stress management/distress tolerance.

- Organize and facilitate resident activities focusing on developing group interactions and leadership skills.

- Provide residents with information on transportation options and availability.

- Facilitate volunteer, vocational, and employment development through referrals and on site opportunities.

- Support and promote a recovery focused environment.

- Assist property management with resident selection, stability, and eviction processes.

- Facilitate resident participation in property management, resident organization, educational, and safety presentations.

- Consistently provide quality customer service in an inclusive and friendly manner.

- Collaborate on case consultations with other staff as needed.

- Perform other duties as assigned.

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Supervisory Responsibilities

The Resident Supports Coordinator may have supervisory responsibilities for:

- Student Interns

- Volunteers

- Recovery Coach

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Required Qualifications

- Bachelor’s degree in Human Services  or a related discipline. Bachelor of Social Work preferred.

- Experience working with diverse and vulnerable populations, including the aged, those with developmental disabilities, severe and persistent mental illness, substance use and/or co occurring disorders is strongly preferred.

- 3 to 5 years of progressive related experience strongly preferred.

- Experience or knowledge of property management and supportive housing preferred.

- Knowledge of community resources for case management of specialized populations preferred.

- Computer literacy with ability to learn new software.

- Strong communication skills.

- Excellent organizational skills.

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Benefits

Health Insurance

HSA

Life Insurance

Short Term and Long Term Disability Insurance

Paid Time Off

Optional benefits include:

Vision Insurance

Dental Insurance

Term Life Insurance

Accidental Death and Dismemberment Insurance

Critical Illness Insurance

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• Do you have a Bachelor’s degree in human services or a related discipline? (Bachelor of Social Work preferred)
• Do you have experience working with diverse and vulnerable populations, including the aged, those with developmental disabilities, severe and persistent mental illness, substance use and/or co-occurring disorders?