Assistant Office Manager

Benefits 401(k) matching Employee discounts Flexible schedule Opportunity for advancement Paid time off Profit sharing Training & development Employee discount Professional development assistance About the School Lawrenceville-Suwanee School of Music (LSSM) has provided high‑quality music education to the local community since 2009. With nearly 1,200 students across two locations, we offer lessons for ages 3 through adult in a variety of instruments. LSSM is an eleven‑time Best of Gwinnett winner, was named National Music School of the Year 2021, received the Most Outstanding Organization Award 2023, and was recently featured in NBCUniversal Spotlight 2024. Position Summary As Assistant Office Manager, you will serve as the primary point of contact for students, families, teachers, and leadership. This role combines customer service, enrollment support, sales, administrative duties, and team coordination to help maintain a positive, organized, and welcoming environment. Key Responsibilities Client Engagement & Front Desk Leadership Greet students and families with professionalism and warmth Answer and return phone calls promptly while prioritizing in‑person interactions Conduct tours, explain programs, and convert inquiries into enrollments Provide consultative sales support to help families choose the right programs Student Safety & Facility Oversight Enforce safety protocols, especially for students under 13 Perform regular walkthroughs to maintain a safe, clean, and welcoming space Monitor lobby and classroom areas for organization and cleanliness Teacher & Team Support Keep lessons running on schedule and address issues quickly Support communication and coordination for a team of 60+ instructors Supervise the Office Assistant during shifts Administrative & Sales Support Process enrollments and trial lessons accurately Respond to inquiries via email and social media Assist with marketing efforts, including flyers and basic materials Sell retail items with product knowledge and enthusiasm Shift Communication & Operations Maintain clear documentation of daily activities Ensure smooth transitions between shifts Perform light cleaning tasks (vacuuming, trash, etc.) Required Qualifications Minimum 2 years of experience in soft sales, customer service, or office administration Strong computer and communication skills Ability to work independently in a fast‑paced environment Detail‑oriented, outgoing, and service‑focused Availability for a full‑time schedule (40 hours/week, 5 days/week), including at least two Saturdays per month Hours Weekdays: 9:00 AM–5:00 PM or 1:00 PM‑9:00 PM Saturdays: 9:00 AM–5:00 PM (2 Saturdays per month) Closed Sundays Job Type Full‑time Work Location In person Additional Information Training will initially take place at our Lawrenceville and Suwanee campuses. Final placement for the Assistant Manager role will be determined during training and may be at either our Snellville or Suwanee campus. #J-18808-Ljbffr