Systems Analyst V

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Systems Analyst V
Job Title: Systems Analyst V
Agency: Health & Human Services Comm
Department: Medicaid Applications
Posting Number: 21444
Closing Date: 12/10/2026
Posting Audience: Internal and External
Occupational Category: Computer and Mathematical
Salary Range: $7,778.58- $7,778.58
Pay Frequency: Monthly
Salary Group: TEXAS-B-25
Shift: Day
Additional Shift:
Telework:
Travel:
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Exempt
Facility Location:
Job Location City: AUSTIN
Job Location Address: 701 W 51ST ST
Other Locations: Austin
MOS Codes: 0171,8848,8858,181X,182X,1D7X1,255A,255S,25B,25D,25H,26B,62E,681X,682X,781X,CTI,CTM,CTR,CYB10,CYB11
ISM,IT,Z Prefix

Brief Job Description:

The Senior Systems Analyst reports to the Medicaid/CHIP Systems Director IV. The successful candidate will have experience supporting large scale Information Technology operations, section leadership, executive reporting, compliance tracking, documentation, and team coordination needs.

The candidate performs advanced senior-level systems analysis, operational support, coordination, documentation, and reporting work for Medicaid/CHIP Systems. This position works under minimal supervision, with considerable latitude for initiative and independent judgment. The candidate supports the Medicaid/CHIP Systems Director, section, and team by maintaining fiscal year plans and system inventories; supporting project management standards and documentation; coordinating Managed Care Organization compliance reviews; preparing special reports and outage reports; tracking state and federal audit activities; maintaining formal guidelines and checklists; supporting SharePoint, purchasing, software licensing, and inventory needs; and preparing executive reporting as required. The position requires strong analytical, organizational, communication, documentation, and coordination skills, as well as the ability to collaborate effectively with program areas, vendors, Managed Care Organizations, state and federal stakeholders, and internal team members.

The candidate must be able to work independently with limited direction, respond quickly in a complex organizational environment, manage multiple priorities, and meet tight deadlines while handling heavy workloads. The position requires regular team/leadership interaction and the ability to provide guidance, coordination, and operational support to section and team members.

Essential Job Functions (EJFs):

1. Provides Medicaid/CHIP Systems operational and executive management support to the section Director, including preparation of executive reporting, special reports, system/application outage reports, fiscal year plans, system inventories, and other section-level documentation needed to support decision-making and oversight. (20%)

1. Develops, documents, maintains, and supports compliance with Medicaid/CHIP Systems project management standards, processes, guidelines, checklists, schedules, assignments, and related documentation. Coordinates with program areas, subject matter experts, vendors, and internal teams to gather information, resolve discrepancies, and support timely completion of assigned deliverables. (20%)

1. Reviews and supports Managed Care Organization contract and MIS deliverables, including business continuity, disaster recovery, joint interface, quality assurance, and risk management plans. Coordinates with program areas to resolve discrepancies, manages dispute resolution activities for rejected deliverables, and maintains formal reference materials for annual MCO use. (20%)

1. Provides team and section support for SharePoint, purchasing, software license management, renewals, authorizations, invoices, and MCS and AMD hardware and software inventory management. Supports dashboards, reports, and operational tools used to monitor and communicate section activities. (20%)

1. Tracks, prepares, and reports on Medicaid/CHIP Systems state and federal audit activities, including formal responses and related follow-up items. Maintains ongoing communication with leadership, program areas, and team members to identify issues, address risks, and support compliance with applicable Medicaid and CHIP operational requirements. (20%)

Knowledge, Skills and Abilities (KSAs):

Knowledge information technology systems operations, administrative support practices, project management documentation, compliance tracking, reporting, and operational coordination methods.

Knowledge of fiscal year planning, system inventory maintenance, executive reporting, outage reporting, audit tracking, and documentation management practices.

Knowledge of vendor contract and MIS deliverable review processes, including business continuity, disaster recovery, joint interface, quality assurance, and risk management documentation.

Knowledge of SharePoint, purchasing support, sand hardware and software inventory support practices.

Skill in preparing clear, accurate, and audience-appropriate reports, guidelines, checklists, schedules, inventories, status updates, and executive-level briefing materials.

Skill in analyzing operational information, identifying discrepancies, coordinating resolution activities, tracking deliverables, and supporting compliance with established standards and processes.

Skill in problem solving, critical thinking, organizing complex information, using office productivity tools, and maintaining accurate documentation for operational and executive support activities.

Skill in communicating with leadership, program areas, Managed Care Organizations, vendors, technical teams, and stakeholders to build effective working relationships and support timely issue resolution.

Ability to communicate effectively verbally and in writing, work as a key contributor in a support role, document issues clearly and accurately, coordinate follow-up activities, and prepare concise, reliable reports.

Ability to support development and maintenance of schedules, plans, inventories, deliverables, guidelines, checklists, reports, and oversight documentation for Medicaid/CHIP Systems operations.

Ability to support Medicaid/CHIP Systems leadership, section operations, team coordination, compliance reviews, purchasing, licensing, inventory management, audit tracking, and executive reporting needs.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

Graduation from an accredited four-year college or university with major coursework in computer science, computer information systems, management information systems, or a related field. Experience may be substituted for education on a year-for-year basis.

Five (5) or more years of experience providing operational, administrative, analytical, reporting, compliance tracking, project documentation, or executive support for information technology, health and human services, or comparable enterprise systems environments.

Additional Information:

Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and the requirements of HHSC Human Resources Manual.

Selected candidates must be legally authorized to work in the U.S. without sponsorship.

Selected candidate must be willing to commute to the office on the required days.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC .

Active Duty, Military, Reservists, Guardsmen, and Veterans :

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at View phone number on aiapply.co. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.