Mary Eddy's Server

Job Description

Job Description

Description:

Join our dynamic hospitality team as a Server and play a vital role in delivering exceptional dining experiences to our guests. We are looking for friendly, attentive, and professional individuals who are passionate about providing outstanding customer service in a fast-paced environment. This is an excellent opportunity to grow within a reputable organization that values teamwork and guest satisfaction.

Key Responsibilities:

- Greet guests warmly and present menus with enthusiasm

- Take accurate food and beverage orders and relay them efficiently to the kitchen and bar staff

- Serve food and drinks promptly and professionally, ensuring presentation standards are met

- Address guest inquiries and resolve any issues promptly to ensure a positive dining experience

- Maintain cleanliness and organization of tables, service stations, and dining areas

- Follow all safety and sanitation policies and procedures

- Assist with setting up and breaking down dining areas as needed

- Collaborate with team members to ensure smooth service flow

Skills and Qualifications:

- Previous experience as a server or in a customer service role preferred

- Excellent communication and interpersonal skills

- Ability to work efficiently under pressure in a fast-paced environment

- Strong attention to detail and organizational skills

- Ability to stand for extended periods and carry trays with food and beverages

- Knowledge of food safety and sanitation standards

- Flexibility to work evenings, weekends, and holidays as required

- Positive attitude and a team-oriented mindset

We foster a welcoming and inclusive work environment where your growth and development are supported. Join us to be part of a team that values dedication, professionalism, and a passion for hospitality. We offer competitive wages, flexible scheduling, and opportunities for advancement.

Job Duties & Functions

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
• Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
• Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR and First Aid
• Train and supervise the hourly Engineering staff and coordinate all scheduling.
• Review Engineering staff's worked hours for payroll compilation and submit to accounting on a timely basis.
• Focus the Engineering Department on their role in contributing to the guest service scores.
• Motivate, coach, counsel and discipline all Engineering personnel according to Avion Hospitality standards.
• Conduct all 90 day and annual employee performance appraisals according to Avion Hospitality standards.
• Prepare and conduct all Engineering interviews and follow hiring procedures according to Avion Hospitality standards.
• Attend weekly staff meetings and provide training on a rotational basis using the steps to effective training according to Avion Hospitality standards.
• Respond to employee emergency situations using information contained in M.S.D. sheets. Keep M.S.D. sheets current and easily available (with Housekeeping Manager).
• Establish ongoing training for all departments especially Housekeeping, Front Desk and Kitchen to maintain basic upkeep of their departments and equipment.
• Adhere to budgeted or re-forecasted expense allotments, using proper procedures for all purchases and keep all necessary items (light bulbs, name tags, etc.) stocked.
• Coordinate all inspections of the fire safety systems, including extinguishers, smoke alarms, etc., to maintain proper safety standards.
• Manage energy expenses and continually work towards energy conservation.
• Participate in required M.O.D. coverage as scheduled.
• Ensure that the Preventative Maintenance program is implemented and administered according to Avion Hospitality standards.
• Evaluate and spot check the work of all staff and contractors or outside laborers.
• Handle guestroom maintenance requests in a timely manner.
• Maintain files of and be familiar with all operational manuals and warranty agreements for equipment.
• Immediately follow up on any alarms to determine the exact location and cause; determine emergency status and report to Guest Services and/or the General Manager with findings.
• Ensure that employees are at all times attentive, friendly, courteous and helpful to guests, all other employees and managers.
• Act as emergency contact person.
• Attend monthly all-employee meetings and any other functions required by management.
• Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
• Ensure that pool and spa are in compliance with area health codes.
• Use proper two-way radio etiquette at all times when communicating with other employees; Ensure the proper use of radio etiquette within department.
• Chair Safety Committee, as well as help coordinate fire drills and the training of all employees on safety procedures.
• Establish and maintain key control system.
• Be familiar with the organization of Avion Hospitality Hotels and know the function of each department.
• Conduct daily property tour of the hotel and exterior perimeter for debris and trash removal; Check the lighting and irrigation periodically.
• Handle items for “Lost and Found” according to the standard.
• Perform any other duties as requested by the General Manager.

Working Conditions/Environment

The following outlines the work environment employees will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Frequency Grid 112019

N = Not Anticipated 0% O = Occasionally 1-33% (per shift) F = Frequently 34-66% (per shift) C = Constantly 67-100% (per shift)

Work Environment

Associate is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes.- F

Associate is subject to outside environmental conditions: No effective protection from weather.- O

Associate is subject to extreme heat or cold (temperatures below 32 degrees or above 100 degrees) for periods of more than one hour.- N

Associate is subject to noise: There is sufficient noise to cause the employee to shout in order to be heard above ambient noise level.- F

Associate is subject to vibration: Exposure to oscillating movements of the extremities or whole body.- O

Associate is subject to hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals.- O

Associate is subject to atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes, odors, dusts, mists, gasses, or poor ventilation.- O

Associate is subject to oils: There is air and/or skin exposure to oils and other cutting fluids.- F

Associate is required to function in narrow aisles or passageways.- O

Associate is exposed to infectious diseases. O

None: Associate is not substantially exposed to adverse environmental conditions (as typical office or administrative work).- O

Physical Requirements

Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms.- O

Balancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces.- O

Stooping: Bending body downward and forward by bending spine at waist. Requires full use of the lower extremities and back muscles.- O

Kneeling: Bending legs at knee to come to rest on one or both knees.- O

Crouching: Bending the body downward and forward by bending leg(s) and spine.- O

Crawling: Moving about on hands and knees or hands and feet.- O

Reaching: Extending hand(s) and arm(s) in any direction, particularly for sustained periods of time (typing/using a mouse).

Standing: Remaining upright on the feet, particularly for sustained periods of time.- C

Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.- C

Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.- F

Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.- F

Finger Dexterity/Grasping: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm.- O

Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.-F

Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers or guests accurately, loudly, or quickly.- F

Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive information through oral communication.- F

Repetitive Motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.- O

Vision: Employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; determine accuracy, neatness, and thoroughness of the work assigned; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurements devices; and/or assembly or fabrication of parts at distances close to the eyes.- F

Lifting

Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to positions.- O- 50+ lbs.

Background Check

This job requires a valid drivers' license and motor vehicle background check.- Yes

This job requires a criminal background check.- Yes

This job requires a drug screen to be completed.- No

General

This job description is not intended to be all-inclusive, additional details will be specified by the supervisor. The associate will also perform other reasonable business duties as signed by the supervisor.

Management reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.

If requested in accordance with applicable law, the Company provides reasonable accommodation to known physical or mental limitations of an otherwise qualified associate with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on the Company.

Avion is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.

I HAVE READ AND UNDERSTAND THE JOB DESCRIPTION AS STATED ABOVE AND ACCEPT THAT ANY OF THE TASKS MAY BE MODIFIED OR CHANGED. I ACCEPT RESPONSIBILITY FOR KNOWING THE MODIFICATIONS AND / OR CHANGES IN THIS JOB DESCRIPTION. I CAN PERFORM THE ESSENTIAL FUNCTIONS OF THIS JOB AS LISTED ABOVE, WITH OR WITHOUT REASONABLE ACCOMMODATION.