Client Care & Sales Specialist

Job Description

Job Description

ABOUT THE ROLE

Your Hometown Handyman is looking for a Client Care & Sales Specialist to join our team in Rockledge.

You'll be the first point of contact for many of our homeowners, leading sales conversations from the initial inquiry toward the right solution while keeping projects organized and moving through the business.

This is a fast-paced role with multiple moving parts. Success requires confident communication, strong sales ability, organization, and the ability to shift between priorities and computer systems while maintaining accuracy and follow-through.

RESPONSIBILITIES

Sales & Client Guidance

• Take control of sales conversations through open-ended discovery, uncover what matters to the homeowner, and connect them with the right solution.

• Present value, work through objections, and earn the business while creating an experience clients feel good about.

Client Communication

• Be the trusted point of contact for homeowners across phone, text, email, and online inquiries.

• Keep conversations clear, expectations set, and clients confident about what happens next.

Organization & Coordination

• Keep multiple opportunities and projects moving at once—from estimates and scheduling to follow-up and client records.

• Stay on top of the details, shift priorities when needed, and keep clients and the field team on the same page.

Project & Client Follow-Through

• Keep projects and client commitments on track from first contact through project completion. Maintain accurate CRM records, document important updates, coordinate scheduling, project details, and client communication.

• Follow up on open items until they are resolved, including client questions, missing information, approvals, payments, scheduling needs, and other details required to move the project forward.

Client Relationship Management & Retention

• Stay connected with clients through our Client Follow-Up System, checking on their experience and maintaining the relationship after the project.

• Reconnect with past clients over time, identify new needs, and create opportunities for repeat business.

YOU’LL LOVE WORKING HERE IF...

• You want your work to matter.

• You like being trusted with real responsibility.

• You’re driven by goals and results.

• You genuinely enjoy talking with people and selling.

• You’re curious, resourceful, and like figuring things out.

• You want to grow with a local company.

THIS JOB IS NOT FOR YOU IF...

• You avoid tough sales conversations or hesitate to ask for the business.

• You’re looking to simply answer phones, take messages, and pass things along.

• You struggle with organization, attention to detail, or completing what you start.

• You become overwhelmed when multiple clients, projects, and priorities need attention at once.