General Manager

General ManagerThe General Manager will lead the coordination and planning of everyday business operations. The General Manager is a team builder and helps provide support and direction to ensure the operations of the business run smoothly.The General Manager is always responsible and accountable for all restaurant activities. The General Manager ensures all Restaurant Management and Team Members are performing their job responsibilities and meeting expectations in all areas of their job descriptions. The General Manager is expected to create, execute and follow up on the Restaurant's Business Plan.Duties:Follow the steps outlined in the Training Program to learn and train new skills, duties, and responsibilitiesCommunicate to their immediate Supervisor when additional training guidance and practice is neededEnsure that required Ops Walks and Q&A checks to correct areas of opportunity are being completed effectively and consistentlyEnsure that shift schedules are organized for Team Members and monitor/coach attendance, tardiness, and time offUnderstand how each job responsibility impacts Guests, the Team, and overall Restaurant Operations and successEnsure the Restaurant Management and Team Members work together to prepare items on each daypart food and LBW menu while following instructions, safety procedures, and sanitary requirementsEnsure restaurant cleanliness is conducted daily by delegating the clearing of tables, sweeping, and mopping floors, washing/sanitizing/disinfecting kitchen utensils and high touch-point areas, and servicing restrooms, etc.Handle Guests' concerns and complaints professionally and calmly to resolve problems according to Restaurant Policy to ensure every guest leave full and happy through Southern HospitalityMaintain a neat and tidy appearance by wearing a uniform and adhering to the Uniform GuidelinesAre performance-oriented and performance-driven; understand performance expectations and are aware of performance resultsProvide direction/supervision/feedback for their Management & Team Members to maintain levels of high productivity and team moraleInstitute and follow advanced cash handling policies and proceduresHire, train, schedule and oversee the daily tasks of their teamsManage purchasing, inventory, maintenance, and other operational functionsDevelop strategies for better workplace efficiency and goal achievementFocus on building sales and forecasting future performanceEffectively plan, organize, and implement all daily operational routines and activities with the Management TeamEnsure all required administrative duties and daily paperwork including required checklists are completedEnsure the Restaurant is opened and closed according to Company PolicyEstablish an environment of trust to ensure honest, open, and direct communicationRole model and set a positive example for the entire in all Team aspects of business and personnel practicesFollows all company guidelines for food and cash controls; follows all cost control guidelines to maintain and minimize restaurant costs; properly uses all products, supplies, and equipment facilitiesCommunicate effectively with the Restaurant Management Team and Team Members and resolve any interpersonal issues as neededRequirements:Previous GM experience of 3-5+ years preferredFlexibility to work nights, weekends, holidays, opening and closing shiftsAbility to stand for long periods of time and work in a fast-paced environmentAbility to bend and stoop and lift 50 – 75 lbs comfortablyPositive attitude while conducting all dutiesCommitment to Guest satisfaction. Looks at Restaurant Operations from the Guest's point of viewEffective communicator with co-workers and the Restaurant Management TeamExcellent organization, planning, time management, delegation, and problem-solving skillsMust have reliable transportation to work, a driver's license and proof of insuranceEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.