Compliance Manager

Compliance Manager

The Compliance Manager performs compliance monitoring, tenant file reviews, deficiency tracking, and corrective action follow-up across MDHA-managed and third-party managed properties. The role operates under the day-to-day direction of the Senior Compliance Manager and the overall leadership of the Director of Compliance and Risk Management, with responsibility for carrying out standardized control activities that support audit readiness, regulatory compliance, and portfolio oversight.

This person works closely with the Senior Compliance Manager, addressing compliance determinations, high-risk findings, systemic issues, and recommended corrective action strategies that are escalated through the Senior Compliance Manager to the Director for final review and approval.

Key Duties and Responsibilities

Compliance Monitoring and File Review

• Conduct on-site and remote reviews of tenant files to verify eligibility, income, rent calculations, recertifications, and required documentation for HUD, LIHTC, HOME, PBRA, FSS, and other applicable programs.
• Use standardized monitoring tools, review checklists, and file sampling methods to ensure consistent application of regulatory requirements and internal controls.
• Submit completed reviews and supporting documentation to the Senior Compliance Manager for review, oversight, and escalation when appropriate.

Deficiency Management and Corrective Action

• Identify, document, and communicate compliance deficiencies to property management staff in a clear and timely manner.
• Monitor and track corrective actions through resolution, including due dates, follow-up status, and documentation of completion.
• Perform follow-up reviews to confirm that deficiencies have been corrected accurately, timely, and in accordance with program requirements.
• Support preparation of summaries of findings, trends, delinquent certifications, and corrective action status for leadership review.

Internal Controls and Audit Readiness

• Perform assigned internal control activities related to tenant eligibility, file completeness, rent and income documentation, recertification accuracy, and required form usage.
• Maintain documentation that evidence reviews performed, issues identified, corrective action taken, and final resolution in accordance with MDHA standards for audit readiness.
• Identify control breakdowns, recurring documentation errors, and process weaknesses, and elevate them for management review.

Compliance Support and Cross Functional Coordination

• Resolve discrepancies affecting compliance reporting, file accuracy, and audit support documentation.
• Provide file-level support and documentation for audits, dashboards, management reviews, and internal reporting.
• Contribute to process improvements, standardization efforts, and portfolio-wide compliance initiatives.

Third-Party Property Monitoring

• Conduct compliance reviews of third-party managed properties as assigned.
• Provide technical guidance regarding file corrections, documentation standards, and compliance procedures.
• Promote consistency in compliance practices across the portfolio.

Regulatory Compliance Administration

• Apply established policies, procedures, and regulatory requirements to daily compliance activities.
• Ensure the proper use of approved leases, forms, addenda, notices, and required compliance documentation.
• Escalate complex regulatory interpretation questions and non-routine compliance matters to the Senior Compliance Manager.

Audit Preparation & Program Compliance Support

• Prepare files, records, logs, reports, and supporting documentation for internal audits, external audits, management reviews, and compliance inspections.
• Assist with responses to audit findings and support implementation and documentation of corrective actions resulting from reviews or inspections.

Training and Technical Assistance

• Provide day-to-day compliance guidance to property management staff within defined authority.
• Reinforce standard procedures, file documentation standards, and regulatory requirements.
• Identify recurring issues that may warrant additional training, process changes, or enhanced monitoring.

Knowledge, Skills, and Abilities Required

1. Interpersonal Skills

Strong written and verbal communication skills, including the ability to explain complex regulatory issues clearly.

2. Regulatory Expertise

Working knowledge of HUD, LIHTC, HOME, PBRA, and FSS program requirements. Experience conducting file reviews, identifying deficiencies, and tracking corrective action completion

3. Resilience

High level of accuracy, attention to detail, and follow-through. The ability to perform work with or without accommodation requires the ability to sit, stand, and walk; dexterity of the hands; clarity of vision, speech, and hearing; the power of observation; and other physical duties as required. Excellent organizational, administrative, and documentation skills.

Education, Experience & Other Requirements

Bachelor's degree in public administration, business administration, finance, management, or a related field, or equivalent combination of education and experience. Three to five years of experience in affordable housing compliance, occupancy, or property management.